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Presales Technical Consultant
1 month ago
Date: 23 Jan 2025
Location: Kuala Lumpur
Job DescriptionThe Technical Consultant will support sales in driving Telco services and customized solutions and connectivity needs to Enterprise customers. He/she will work closely with account managers in the Managed Accounts (MA) segments.
Responsibilities
- Develop comprehensive and competitive solution that is financially sound and that can be operated leveraging on StarHub existing / emerging services, customer specific development and third party services.
- Own the technical leadership and secure the sign-offs (acceptance) with the engineering and service delivery teams, as well as third-party providers.
- Functional work activity covers development of solution design; overall solution costing; delivery planning; and offer elaboration inclusive of customer facing activities such as presentations and negotiations.
- Directly engage and lead pre-sales consulting for strategic customers.
- Work with Sales Specialists to support the Account Managers as required for the preparation of account plan, solution pipeline and sales forecasts.
- Bid/Solution Response:
- Responsible for overall technical solution design; focusing on increasing customer value and solution profitability, while reducing commercial and service delivery risks.
- Responsible for the end-to-end validation/design of large, complex non-standard solutions covering technical architecture, delivery planning, compatibility check with StarHub network infrastructure, and SLA.
- Responsible for identifying non-standard costs and risks, and evaluate the impact of these costs/risks on the solution with the Bid/Sales team.
- Identify and clarify technical, delivery and operational risks.
- Bid Solution Execution:
- Ensure transition from Pre-Sales to Post-Sales via a kick-off meeting.
- Support solutioning for major/complex changes during transition, implementation and service management activities.
- Bachelor's degree or Diploma in Computer Engineering/IT or related discipline.
- CCDP, CCNP, certification or equivalent would be preferred.
- At least 5 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure.
- Cross-vendor networking (routing, switching, VPN, Voice, load balancing, security & firewalls – Cisco, HP, Aruba, ALU, Avaya, Fortinet, Riverbed, Juniper, F5).
- Familiar and conversant in Telco services – Domestic and Global - MetroEthernet, MPLS, Contact Centre, Conferencing, SD-WAN, NFV, Data Centre hosting.
- Familiar and conversant in ICT - Routing, Switching, Wireless, Unified Communications, Firewall, and Structured Cabling.
- Network and SI solutioning preferred.
- Ability to perform independently and interface with customers, partners and account team.
- Good knowledge of consulting frameworks and methodologies.
- Excellent presentation/communication skills (written and verbal).
- Independent and ability to work under pressure and in ambiguous environment.
