Technical Support Lead

2 weeks ago

Petaling Jaya, Selangor, Malaysia Tapway Full time

This job is all about leading technical support for an AI-powered system . You might like this job because it offers a vibrant workplace, great pay, and growth in the fast-paced tech world at a busy mall. Shift work for a year, with a chance to renew

  • Great growth potential in a fast-growing AI and Cloud industry
  • Employment Type: Contract for 1 year with shift rotation (Potential for renewal depending on project basis and performance)
  • Project type: ANPR (Automatic Number Plate Recognition)

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for a Technical Support Lead to:

  • Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
  • Act as the primary escalation point for complex technical issues.
  • Coordinate troubleshooting efforts and assign tasks to technical support staff.
  • Liaise with the mall's facility management team and vendors for maintenance and repair schedules.
  • Liaise with Tapway's personnel for knowledge transfer and L3 troubleshooting/rectification.
  • Ensure compliance with SLAs, uptime requirements, and incident response times.
  • Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
  • Conduct training and guidance for junior technical support staff.
  • Document system updates, fixes, and modifications for reference.
Job Requirements
  • Basic knowledge of computer networking and operating systems.
  • 2-3 years experience in technical support fields or project management.
  • Basic software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System.
  • Possess good software and hardware troubleshooting skills.
  • Must have own transport to travel to client's sites.
  • Must be willing to work on short notice outside of work hours.
  • Team player and able to deliver solutions within a tight timeline.
  • Good communication skills in written and spoken English and Bahasa Malaysia.
  • Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others.
  • An unending willingness to learn.
  • Strong leadership qualities.
  • Must be willing to work in a highly dynamic and challenging technology company environment.
Skills
  • Network Security
  • Network Troubleshooting
Company Benefits
  • Medical Insurance: Medical insurance coverage.
  • Free coffee and open pantry: Unlimited coffee supplies in the pantry (we love coffee).
  • Parking: Free parking at the office.
  • Yearly Optic/Dental allowance.
  • Medical Checkup: Yearly medical checkup allowance.
  • Hybrid mode: We are working remotely thrice a week, and working at the office 2 days.

Tapway leverages the power of AI Vision and IoT technologies to transform the physical world through automation. By leveraging connected sensors and Artificial Intelligence (AI) technologies, businesses can now track behavior of people, vehicles and assets in order to improve customer experience, streamline business operation and enhance security.

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