Specialist, Account Management

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We are looking for a Specialist, Account Management position to be based in Kuching, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop sound strategic marketing plans and ensure consistent growth for the client's business.
• Monitor each account's performance metrics and ensure compliance with foodpanda's operational standards.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
• Collaborate with other departments & stakeholders and provide feedback while identifying industry trends.
• Account Manager will be the main point of contact in all matters relating to client's concerns & needs.
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards.
• Collaborate with various stakeholders to ensure projects are delivered timely.
• Collaborate with internal departments to facilitate client need fulfillment.

• 2-3 years' experience within a client management role preferable.
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office.
• Knowledge in Salesforce is a plus.
• Ability to speak in other languages would be an added advantage.
• Account Management.
• Client Relationship Building.
• Upselling/Cross-Selling.
• E-Commerce.
• Revenue Management.
• Project Management.
• Data Analytics.
• Critical Thinking/Problem Solving/Negotiation.

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities

foodpanda is operated by Delivery Hero Group ("DH Group") - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Account Management Specialist?

foodpanda Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us