IT support specialist
5 days ago
· Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
· Troubleshoot basic and routine customer issues that are technical in nature; including software, networking, or other designated client products.
· Follow appropriate escalation path to resolve technical issues; including making follow up through chat to customers or other parties as needed.
· Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
· Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs').
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
· Prepare complete and accurate work including appropriately notating accounts as required.
· Participate in activities designed to improve customer satisfaction and business performance.
To assist clients with level one technical support via email, phone, and remote access.
- Applicants must be willing to work on rotational shifts
- 6 days work with more annual leaves
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- How many years' experience do you have as an Information Technology Technical Support Role?
- Which of the following types of qualifications do you have?
- Which of the following languages are you fluent in?
- How many years' experience do you have as an Information Technology Support Specialist?
- Do you have technical support experience?
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