Retail Manager

In this business-critical role as Retail Manager, you will be responsible for translating the strategic business goals into concrete executional next steps - working towards increasing and improving store productivity and profitability. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department leads, and will be responsible for steering and guiding the store team to provide a 360 retail experience whilst ensuring targets are met.

40% - Retail Operations

• To manage Retail Store team, overseeing hiring, retention, turnover, overall wellbeing and ensuring systems and processes are optimized. (HR)
• Ensuring optimal staffing levels through store rosters, monitoring and aligning rosters with customer traffic, whilst adhering to the allocated budget (Merch)
• Set individual goals to the staff, monitoring and assessing against their goals regularly, to develop subordinates to the next level by promoting the professional growth and development of the entire team, whilst nurturing a positive environment within the stores
• Hire, develop and execute training programs for staff – guiding and coaching the team in terms of general store management, brand story, systematic operations, customer servicing, and practical skills training (including but not limited to Piercing, welding and all machines operation) in order to upskill teams to optimize efficiency, generate sales and ensure positive customer experience.
• Be on-ground at stores on rotational basis, training and monitoring staff and assisting with general running of store during key moments. Report to HQ on observation and suggested next step.
• Conduct regular store visits to ensure the retail operations follow guidelines, identifying areas of improvement and facilitating next steps between teams.
• Ensuring operational effectiveness across all functions of the store environment along with the compliance of store policies and procedures.
  Look at repairs / refunds / Quality Control SOPs and feedback, and work with HQ team to problem solve. (Production / Merch)

• Stay up-to-date with brand general marketing timelines (i.e launches, sales, etc), identifying assets needed and communicating between stores and HQ to ensure assets and visual merchandising kits are produced and delivered to store in a timely manner. (Merch)
• Prepare daily, weekly, monthly and other performance reports for business analysis. (Finance)
• Identifying customer trends and monitoring product sell-through and inventory levels for products and supplies, communicating with HQ to ensure timely replenishment to maintain optimum stock levels. (Merch)
• Identifying and implementing solutions to optimizing inventory flow to the warehouse, based on the knowledge of how online operations works across the website and also drop ship platforms. (Merch)
• Lead visual merchandising activities in-store, working with store team to optimize product placements and visual displays, based on in-store observations.
• Determining activities that could potentially contribute to value added activities, to increase and boost team KPIs.
• Achieving store profitability targets by hitting sales targets and controlling store operating expenses.

• Assist in managing special projects, including overseeing store construction and openings, store closure, renovation, etc, - effectively communicating brand's needs and ensuring the planned timelines are met.
• Oversee and follow up on store maintenance and repair issues, monitoring and reviewing the service quality of external vendors and working with them for improvement plans.
• Manage cost control and negotiate with contractors for better offers and quotations.

• At least 6-8 years of working experience in retail management, managing multiple stores, revenue, full and part timers
• Visionary and forward-looking with proven execution ability to develop and deploy initiatives that deliver the required business results
• A strong level of business and commercial acumen, particularly around budgets/numbers, inventory sourcing, manufacturing, pricing, control and demand planning, as well as retail and wholesale distribution, logistics and sales
• Experienced working in a fast-paced retail environment
• Confident, enthusiastic, with a positive mindset and clear sense of purpose and drive to achieve results
• Detailed, organized, strong business acumen and learning agility
• Able to work under pressure and meet tight deadlines
• Ability to plan personal workload effectively and delegate for success
• Digitally savvy, strong networking and negotiation skills, with exceptional language proficiency.
• Excellent communication and influencing skills. Able to impact and influence all key stakeholders.

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