Lead Analyst, Information Technology Management

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time
Lead Analyst, Information Technology Management (Network Engineer)

This role is to provide technical expertise in managing, maintaining, and optimizing the organization's IT infrastructure. This includes ensuring the stability, security, and performance of the organization systems, networks, and hardware. The role involves troubleshooting complex technical issues, overseeing the successful execution of infrastructure projects, and collaborating with cross-functional teams to implement improvements and upgrades. Additionally, the Lead Analyst of Information Technology Management role will mentor junior staff members, ensure best practices are followed, and contribute to strategic planning efforts that align IT infrastructure with the organization's business goals.

Roles and Responsibilities:

  1. Oversees the design, implementation, and maintenance of AIA Digital+ Malaysia Information Technology (IT) infrastructure, providing services to an expanded user base of ~800.
  2. Ensures the stability, security and performance of servers, networks, and associated systems.
  3. Manages and administers servers, both physical and virtual, ensuring optimal functioning.
  4. Implements and maintains server security protocols and performs regular system updates.
  5. Monitors and manages network infrastructure, including routers, switches, and firewalls.
  6. Implements and maintains IT security policies, including access controls and data protection measures.
  7. Conducts regular security audits and promptly addresses vulnerabilities.
  8. Provides consultation to and collaborates with Group Technology teams to implement and support technology solutions adapted to local requirements.
  9. Maintains comprehensive system documentation, including configurations and procedures.
  10. Generates reports on system performance, security, and other relevant metrics.
  11. Acts as Level 2 support for the IT Service Desk and provides advanced technical support to end users and junior IT staff members.
  12. Conducts training sessions to enhance team members' skills and knowledge.
  13. Collaborates with other IT teams to ensure timely resolution of issues and effective communication with end users.
  14. Researches, proposes, and implements innovations to deliver demonstrable and measurable improvements in service quality and reduce cost of doing business.

Job Requirements:

  1. Proven experience in senior IT system administration roles in complex environments.
  2. In-depth knowledge of server and network infrastructure, and end user technologies.
  3. Experience with virtualisation technologies, e.g., VMware, Hyper-V.
  4. Excellent troubleshooting and problem-solving skills.
  5. Experience in IT infrastructure project coordination.
  6. Effective communication and collaboration skills.
  7. Ability to lead and coach junior IT staff members.
  8. Good understanding and knowledge of End User Technologies e.g., Microsoft Windows Active Directory, Group Policy Objects, Unified Endpoint Management (UEM), Virtual Desktop Infrastructure (VDI), Mobile Device Management (MDM), MacOS etc.
  9. Experience with Microsoft Azure cloud platform and services will be a plus.
  10. Sound understanding of IT security principles and best practices.
  11. Relevant certifications, e.g., Microsoft Azure Fundamentals, Cisco Certified Network Associate (CCNA), Information Technology Infrastructure Library (ITIL) etc.
How do your skills match this job?

Your application will include the following questions:

  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as an Information Technology Role?
  • Do you have technical support experience?
  • How much notice are you required to give your current employer?

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

    Lead Analyst, Information Technology Management (Network Engineer)Position Objective :This role is to provide technical expertise in managing, maintaining, and optimising the organisation's IT infrastructure. This includes ensuring the stability, security, and performance of the organisation systems, networks, and hardware. The role involves troubleshooting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job SummaryWe are seeking an experienced Information Technology Analyst to join our team. As an Information Technology Analyst, you will be responsible for analyzing and resolving complex technical problems related to data management and infrastructure.About the Role:Identify and analyze complex technical problems related to data management and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Reimagining IT Solutions for ExcellenceAbout the JobA trusted Information Technology Services and Solutions provider seeks an experienced IT Project Manager to oversee project planning, program management, and ensure successful delivery of information technology projects on time and within budget.Key ResponsibilitiesThis full-time on-site role requires an...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    Job Description - Head, Business Information Technology (240000YO)Job Number:240000YODiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this...

  • Information Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Nexxa Technology Sdn Bhd Full time

    Qualifications & RequirementsBachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.Proven experience as a Data Analyst or in a similar role.Experience with data warehousing, ETL processes, and database management.Excellent analytical, problem-solving, and critical-thinking skills.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    Job Description - Head, Business Information Technology (240000YO)Head, Business Information Technology (Job Number:240000YO )Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Chubb Full time

    IT Project Manager Job OpportunityWe are seeking an experienced IT Project Manager to join our team at Chubb. As a key member of our organization, you will be responsible for managing and delivering large-scale IT projects that align with our business objectives.The ideal candidate will have a strong background in project management, excellent analytical and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Job SummaryThe Information Technology Supervisor will lead and manage the IT team to ensure the effective use of technology across the organization. This role is responsible for planning, designing, and implementing IT systems, as well as managing the department to meet schedules and goals.Key Responsibilities:Supervise and manage the IT team to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Information Technology LeadershipWe are seeking an experienced Information Technology Director to join our team. The successful candidate will be responsible for leading the IT department, including technical support, asset management, and security compliance.Main ResponsibilitiesLead the IT department, including technical support, asset management, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    About UsWe are a leading financial institution looking for an experienced Financial Technology Analyst to join our team. In this role, you will work closely with technology and business stakeholders to analyze business requirements and develop solutions to meet those needs.You will have the opportunity to contribute to the development of system enhancements,...