service advisor
2 weeks ago
About the role
An excellent opportunity has opened up for a SERVICE ADVISOR to join the team at The Apple Auto Services & Tyres Sdn Bhd in Semenyih Selangor. As a customer-facing role, the Service Advisor will be responsible for providing exceptional service and support to our valued clients. This full-time position is crucial in ensuring the smooth operation of our auto repair and tyre services.
What you'll be doing
- Greet and welcome customers, providing friendly and attentive service
- Assess customer vehicle needs and recommend appropriate repair or maintenance solutions
- Prepare accurate estimates and work orders for vehicle services
- Liaise with the workshop team to ensure timely and high-quality completion of work
- Keep customers informed of the status of their vehicle throughout the repair process
- Handle customer inquiries, complaints and concerns in a professional and responsive manner
- Maintain detailed records of all customer interactions and vehicle services
- Support the overall operations of the auto service centre as needed
What we're looking for
- Minimum 2 years of experience as a Service Advisor or in a customer-facing role within the automotive industry
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and decision-making abilities
- Sound technical knowledge of automotive repair and maintenance procedures
- Proficient in computer skills, including the use of automotive software and systems
- Commitment to providing exceptional customer service and a positive customer experience
- Flexibility to work in a fast-paced, dynamic environment
What we offer
At The Apple Auto Services & Tyres Sdn Bhd, we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your overall well-being. Join our team and be a part of a company that values its employees and strives for excellence in customer service.
If you're passionate about the automotive industry and thrive in a customer-centric role, we encourage you to apply now and become our next Service Advisor.
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