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Associate, Business Processing

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

Job Description - Associate, Business Processing (Group Insurance - Employee Benefit Operation) (2500000J)

Job Number:

2500000J

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as an Associate, Business Processing for the Group Insurance team.

Job Purpose

To deliver good manners and keen to learn new things in order to achieve self-performance for future career enhancement.

The Role:

  1. To ensure that issuance of policy adjustment, new business, member movement, renewals, policy contract and endorsement are effectively completed within turnaround time (TAT).
  2. Responsible for premiums computation and experience refunds processing.
  3. Ensure tax invoice/ endorsement/ schedule of benefits/ E-medical cards are issued timely.
  4. Ensure the accuracy of records entries & proper e-documentation.
  5. Liaise with direct clients/agents on employees benefits related queries via all channels.
  6. Maintenance of Department records and endorsements.
  7. Administration of data to provide reports required to track Department progress.
  8. Provide administration support and perform ad-hoc tasks as assigned by Team Lead.
  9. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
  10. Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
  11. Highlight any potential concerns/risks and proactively share best risk management practices.
  12. Other responsibilities as assigned.

The Person:

  1. Degree from a recognised institution.
  2. Preferred at least 1-year relevant experience specialising in insurance administration/business processing (experience in processing group insurance policies will be an advantage).
  3. Good time management, analytical skills, detail-oriented, and proactive.
  4. Task and results-oriented, and a good team player.
  5. Mathematically inclined with good communication skills.
  6. Highly proficient in Microsoft Excel as the job requires significant data sorting and manipulation.
  7. Proficient in other Microsoft Office applications.
  8. High level of integrity, takes accountability for work, and has a good attitude towards teamwork.
  9. Takes initiative to improve the current state of things and adapts to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

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