Senior Sales Coordinator, Ninja Mart

2 weeks ago


Subang Jaya, Selangor, Malaysia Ninja Van Full time

Key Responsibilities:

Team Oversight & Support:
- Supervise and guide a group of Sales Coordinators, ensuring adherence to processes and timely resolution of issues.
- Serve as the first point of escalation for complex operational challenges, offering solutions or involving senior management as needed.
- Assist in onboarding and training new Sales Coordinators, ensuring they are equipped to perform their roles effectively.

Operational Efficiency:
- Monitor daily sales operations, including order processing, fulfillment accuracy, and issue resolution, to maintain service standards.
- Collaborate with the Sales Operations Manager to implement initiatives that improve operational workflows.
- Identify bottlenecks or inefficiencies in the order cycle and recommend corrective actions.

Customer Satisfaction:
- Address escalated customer inquiries and complaints, ensuring prompt and effective solutions.
- Support the development of customer retention initiatives in coordination with the Senior Sales Operations Manager.

Cross-Functional Collaboration:
- Act as a liaison between Sales Coordinators and other departments, ensuring smooth communication and alignment on objectives.
- Coordinate with logistics and customer service teams to address recurring operational issues and improve service quality.

Reporting & Insights:
- Track key metrics related to team performance, customer satisfaction, and operational efficiency.
- Provide updates and insights to the Sales Operations Manager, highlighting trends or areas for improvement.

Job Requirements:
- Bachelor's degree in Business Administration, Sales, Logistics, or a related field.
- Minimum 5 years of experience in sales operations, customer service, or a related field.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills to foster collaboration across teams.
- Proficiency in data tracking and reporting tools to monitor performance metrics.
- A proactive mindset with the ability to anticipate issues and implement solutions.

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