Senior Sales Coordinator, Ninja Mart
2 weeks ago
Key Responsibilities:
Team Oversight & Support:
- Supervise and guide a group of Sales Coordinators, ensuring adherence to processes and timely resolution of issues.
- Serve as the first point of escalation for complex operational challenges, offering solutions or involving senior management as needed.
- Assist in onboarding and training new Sales Coordinators, ensuring they are equipped to perform their roles effectively.
Operational Efficiency:
- Monitor daily sales operations, including order processing, fulfillment accuracy, and issue resolution, to maintain service standards.
- Collaborate with the Sales Operations Manager to implement initiatives that improve operational workflows.
- Identify bottlenecks or inefficiencies in the order cycle and recommend corrective actions.
Customer Satisfaction:
- Address escalated customer inquiries and complaints, ensuring prompt and effective solutions.
- Support the development of customer retention initiatives in coordination with the Senior Sales Operations Manager.
Cross-Functional Collaboration:
- Act as a liaison between Sales Coordinators and other departments, ensuring smooth communication and alignment on objectives.
- Coordinate with logistics and customer service teams to address recurring operational issues and improve service quality.
Reporting & Insights:
- Track key metrics related to team performance, customer satisfaction, and operational efficiency.
- Provide updates and insights to the Sales Operations Manager, highlighting trends or areas for improvement.
Job Requirements:
- Bachelor's degree in Business Administration, Sales, Logistics, or a related field.
- Minimum 5 years of experience in sales operations, customer service, or a related field.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills to foster collaboration across teams.
- Proficiency in data tracking and reporting tools to monitor performance metrics.
- A proactive mindset with the ability to anticipate issues and implement solutions.
-
Senior Executive Key Account, Ninja Mart
4 weeks ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Senior Data Analyst
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Mart Full timeAbout Ninja MartNinja Mart is a fast-growing logistics company that partners with over 35,000 merchants across Southeast Asia. Our mission is to provide hassle-free delivery services that delight both shippers and end customers.We are a technology-driven company that leverages algorithm-based optimization, dynamic routing, end-to-end tracking, and data...
-
Sales Development Specialist
4 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeUnlock Endless PossibilitiesJoin Ninja Van as a Sales Representative and discover a world of opportunities! As a key player in our logistics unit, Ninja Mart, you will connect brands with retailers in Vietnam and Malaysia, unlocking new markets and revenue streams.ResponsibilitiesYour primary focus will be on visiting and servicing assigned areas/outlets,...
-
Logistics Business Insights Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Mart Full timeAbout Ninja MartNinja Mart is a fast-growing logistics company that connects brands with retailers in Vietnam and Malaysia. Launched in February 2021, our FMCG-focused logistics unit aims to unlock endless possibilities for business expansion in this rapidly growing region.We are an innovative distribution business with a strong presence in the region. As...
-
FMCG Data Manager
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Mart Full timeAbout Ninja MartNinja Mart is a tech-enabled logistics company that provides hassle-free delivery services for businesses across Southeast Asia. With a strong presence in six countries, we have established ourselves as the largest and fastest-growing last-mile logistics company in the region.We leverage cutting-edge software and operational concepts to...
-
Admin, Sales Coordinator
3 weeks ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Data Analytics Expert
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Mart Full timeAbout Ninja MartNinja Mart is a pioneering logistics company in Southeast Asia, revolutionizing the delivery services industry. Our journey began in 2014 with operations in Singapore and has since expanded to become the largest last-mile logistics company in the region. We partner with over 35,000 merchants and deliver more than 1,000 parcels every minute...
-
Ninja Van Operations Coordinator
6 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van is a tech-enabled logistics company aiming to revolutionize delivery services in Southeast Asia.As the region's largest and fastest-growing last-mile logistics company, we partner with over 35,000 merchants and deliver more than 1,000 parcels every minute across six countries.We use algorithm-based optimization, dynamic routing, end-to-end...
-
Sales Representatives, Pre-Sales
5 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Sales Representatives, Pre-Sales
3 weeks ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Regional Senior Sales Associate, Ninja Freight
4 weeks ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Regional Senior Sales Associate, Ninja Freight
2 weeks ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeThe Regional Senior Sales Associate, Ninja Freight will play a pivotal role in supporting the Sales Manager in achieving revenue and diversification goals. This position focuses on providing cross-border freight forwarding (B2B) and logistics services to our clients. The Senior Sales Associate will be responsible for acquiring and retaining regional and...
-
Field Sales Consultant
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeTech-Enabled LogisticsNinja Van is a technology-driven company that uses cutting-edge software and operational concepts to revolutionize the logistics industry. Our platform enables efficient and cost-effective operations, ensuring a seamless delivery experience for our customers.We are looking for a motivated sales professional to join our team and help us...
-
Pre-Sales Business Executive
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeLogistics ExpertiseNinja Van is a pioneer in the logistics industry, leveraging algorithm-based optimization, dynamic routing, and end-to-end tracking to provide seamless delivery experiences. Our technology-enabled platform ensures efficient and cost-effective operations.We are seeking a skilled sales professional to join our team and help us expand our...
-
Sales Development Representative
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeAbout UsNinja Van is a leading logistics company that revolutionizes the delivery industry with cutting-edge technology and innovative operational concepts. With a strong presence in Southeast Asia, we partner with over 35,000 merchants and deliver millions of parcels daily.Our core values are rooted in innovation, customer satisfaction, and data-driven...
-
Executive, Data
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Mart Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Modern Trade Sales Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeJob DescriptionThe Key Account Manager will be responsible for maintaining and nurturing relationships with key retail partners, ensuring that business goals are achieved through effective account management.The primary goal is to ensure Ninja Mart's presence and product offerings are well integrated within key modern trade accounts, helping to expand the...
-
Regional Business Partner
1 week ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeBecome a Part of Our TeamNinja Van is a rapidly growing logistics company that offers exciting opportunities for talented individuals to join our team. As a sales professional, you will have the chance to work with a diverse range of clients and develop your skills in a fast-paced environment.We are currently seeking a sales representative to join our team...
-
Territory Account Manager
4 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeDeliver ExcellenceNinja Van is committed to delivering exceptional service to our customers, and we need talented individuals like you to help us achieve this goal! As a Sales Representative, you will play a crucial role in building relationships with retailers, driving sales growth, and ensuring seamless execution of tasks.Key ResponsibilitiesSome of your...
-
Logistics Sales Associate
4 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeCompany OverviewNinja Van is a leading tech-enabled logistics company in Southeast Asia, dedicated to providing hassle-free delivery services for businesses of all sizes. With a strong presence in six countries, we have become the region's largest and fastest-growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than...