solution consultant iv

3 weeks ago

George Town, Penang, Malaysia TE Connectivity Full time

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Job Description

A Day in the Life of a TE Solution Consultant:

• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.

• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.

• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.

• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.

• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.

• Work with TE franchised distributors to provide quotations and order fulfillment.

• Promote TE portfolio of products to drive revenue.

KPIs:
Customer Effort Score (CES), Opportunity Conversion, Revenue Growth

What your background should look like:

Education:
Bachelors technical or business degree preferred or equivalent experience

Skills & Experience:

  • Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback.
  • Strong verbal, written, and presentation skills.
  • Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
  • Demonstrates ability to share creative and new ideas.
  • Consultative selling experience desired.
  • Relevant product or industry experience a plus.
  • Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
  • A passion for serving customers.
  • Mandarin speaking, writing and typing is required.
  • One to two years working experience is preferred; fresh graduates are welcome to apply as well.

Competencies:
Building Effective Teams, Managing and Measuring Work, Motivating Others, SET: Strategy, Execution, Talent (for managers).
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.

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