Manager, Learning

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Amari Kuala Lumpur Full time

The ideal candidate will be responsible for partnering with senior leadership to design and implement learning strategies that elevate talent capabilities and support business goals. With a solid background in the hospitality industry, you are confident managing end-to-end L&D initiatives, acting as a strategic partner and delivering impactful programs that enhance service excellence and employee engagement.

Responsibilities

  • Lead training needs analysis and develop learning strategies aligned with organizational goals
  • Design, implement, and evaluate learning and development programs with a focus on hospitality service standards
  • Facilitate leadership development, onboarding, and skills-based training across departments
  • Monitor training effectiveness and report key learning metrics to senior leadership

Qualifications

  • Bachelor's degree or higher in Human Resources, Education, or related field
  • 5 – 7 years of L&D experience, preferably within the hospitality industry
  • Strong facilitation, analytical, and communication skills
  • Passionate about people development with a hands-on, service-driven approach
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Training, Customer Service, and Human Resources

Industries

Hospitality, Hotels and Motels, and Food and Beverage Services

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