i.t. manager

The IT Manager is responsible for overseeing the technology infrastructure and managing IT operations across the organization. This role involves managing a team of IT professionals, ensuring the reliability, security, and efficiency of the company's technology systems, and aligning IT strategies with business goals. The IT Manager will lead projects to enhance system performance, implement new technologies, and provide user support for the organization's IT needs. Knowledge of TISAX requirements is an advantage, as the IT Manager will play a key role in ensuring compliance with industry standards related to data security and information governance.

RESPONSIBILITIES

1. Develop and implement the organization's IT strategy in alignment with the overall business objectives.
2. Lead, manage, and motivate a team of IT professionals, ensuring they are well-trained and capable of meeting organizational needs.
3. Collaborate with key stakeholders in various departments to understand technology needs and implement solutions that support business goals.
4. Foster a culture of innovation and continuous improvement in IT processes and technologies.

Infrastructure Maintenance

1. Ensure the execution of proper operations and maintenance of the infrastructure, including servers and workstations running Microsoft-based operating systems, both on physical and virtual platforms.
2. Manage hardware, software, applications, data backup, and disaster recovery solutions to ensure seamless operations and minimal downtime.
3. Maintain and monitor the health of IT systems to proactively address potential issues.

ERP Support and Maintenance

1. Provide full support to business and operational requirements by managing the maintenance and optimization of ERP systems.
2. Collaborate with key departments to ensure the ERP system is effectively supporting business operations, resolving issues, and implementing system updates as needed.

Cybersecurity

1. Ensure and enhance firewall security environments in line with IT security policies.
2. Protect confidential information by monitoring anti-virus protection systems, implementing data encryption, email security protocols, and conducting regular security monitoring to identify and mitigate potential intrusions.
3. Continuously assess, update, and improve cybersecurity measures to keep pace with evolving threats.
4. Familiarity with TISAX security requirements to ensure data protection and system integrity in line with industry best practices.

Project Management

1. Lead and manage IT-related projects, including new system implementations, software upgrades, and infrastructure enhancements.
2. Utilize excellent project management skills, including organization, planning, time management, and prioritization, to ensure the successful delivery of IT projects on time and within budget.

IT Standards and Policies

1. Maintain and upgrade IT standards and policies to ensure the alignment of IT operations with business goals.
2. Implement and execute standardized procedures for system administration, backup, disaster recovery, and operation of Windows systems, including backup management, hardware scalability planning, version/patch management, and lifecycle upgrade management.
3. Ensure compliance with IT security regulations, including those applicable to TISAX certification and other industry standards.

IT Support Services

1. Ensure the IT support team provides effective and timely technical support to end-users, addressing issues with hardware, software, and network systems.
2. Monitor and report on help desk metrics and IT service level agreements (SLAs).
3. Implement and oversee user training programs to ensure staff are effectively utilizing IT resources and tools.

Compliance and Documentation

1. Ensure compliance with all relevant laws, regulations, and standards (e.g., data protection laws, industry-specific regulations).
2. Maintain accurate documentation for all IT systems, configurations, and processes.
3. Prepare reports and presentations on IT performance, risks, and opportunities for senior management.
4. Support the company's TISAX certification process and ensure all data handling practices align with required security standards.

Key Performance Indicators (KPIs):

1. System uptime and availability metrics (e.g., 99% uptime).
2. Successful implementation and completion of IT projects on time and within budget.
3. Number of IT incidents and response time to resolve them.
4. Compliance with TISAX and other data security standards.
5. User satisfaction ratings for IT support and systems.
6. Cost savings achieved through efficient IT solutions and vendor negotiations.

REQUIREMENTS

1. Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
2. Minimum of 5 years of experience in IT management, with at least 2 years in a leadership role.
3. Strong understanding of IT infrastructure, software development, cybersecurity, and network management.
4. Proven experience in project management, budget planning, and vendor management.
5. Proficiency in managing operating systems, databases, and enterprise-level software systems.
6. Excellent communication, leadership, and problem-solving skills.
7. Relevant certifications (e.g., ITIL, Cisco, CompTIA, or similar) are a plus.
8. TISAX knowledge or experience with data security assessments is a strong advantage, especially for companies with requirements for information security compliance.