Front Office Manager

4 weeks ago

Johor Bahru, Johor, Malaysia Amari Johor Bahru Full time

Overview:

To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standards

Key Responsibilities:

  • Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.
  • Personally welcomes VIPs upon arrival.
  • Ensures arrivals and arrangements upon departure are properly executed.
  • Approves rebates within the amount parameters as specified by the hotel's policies & procedures.
  • Ensures a strict room key control system is implemented at the Front Desk.
  • Ensures the correct implementation of all cash-handling procedures.
  • Ensures rooms are allocated in accordance with guest requirements and business needs.
  • Coordinates the preparation of VIP amenities.
  • Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.
  • Works together with the Revenue Manager and E-Distribution Manager to control room inventory.
  • Ensures all check-in/out procedures are implemented in accordance with established standards.
  • Ensures the following policies & procedures are adhered to: Rebates, Foreign currency exchange, Credit cards, Paid out, Refund, No Shows
  • Calls long staying guests to offer assistance and check satisfaction.
  • Ensures implementation of SOP and all policies & procedures related to the department.
  • Maintains logbook.
  • Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
  • Assists in the operation as necessary.
  • Communicates to the team and follows up effectively on feedback.

Requirements:

  • Candidate must possess at least a Advanced Diploma/ Degree in related field.
  • Possess at least 3 years experience in the Hospitality industry as Assistant Front Office Manager or 5 years as Front Office Manager.
  • Excellent communication in Bahasa Malaysia, English & Mandarin (advantage).
#J-18808-Ljbffr

  • Assistant Front Office Manager

    4 weeks ago

    Johor Bahru, Johor, Malaysia Climbing Mountains Full time

    Assistant Front Office Manager - Sheraton Johor BahruJoin to apply for the Assistant Front Office Manager - Sheraton Johor Bahru role at Climbing Mountains.Job SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard, and Guest...

  • Front Office Administration Manager

    7 days ago

    Johor Bahru, Johor, Malaysia Climbing Mountains Full time

    **About Climbing Mountains**We are a dynamic team that provides unique opportunities for growth and development. Our mission is to deliver exceptional hospitality experiences to our guests.The **Assistant Front Office Manager** will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. The role...

  • Front Office Operations Manager

    2 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Job Title: Front Office Operations ManagerWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team. The ideal candidate will be responsible for delivering exceptional guest experiences, while ensuring the smooth and efficient running of all operational aspects of the Front Office Department.Key Responsibilities:Manage...

  • Front Office Operations Manager

    4 hours ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Job Description:We are seeking a skilled and experienced Front Office Operations Manager to join our team. The successful candidate will be responsible for the efficient running of the Front Office department, ensuring that all operational aspects are smooth and efficient.The ideal candidate will have a strong background in hospitality management, with...

  • Assistant Front Office Manager

    5 days ago

    Johor Bahru, Johor, Malaysia Hyatt Place Full time

    Organization - Hyatt Place Johor BahruSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Front Office Manager is responsible for delivering the brand promise by managing the Front Office...

  • Front Office Operations Manager

    4 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Job SummaryYou will be responsible for the efficient running of the hotel's front office department, aligning with corporate strategies and brand standards. This includes meeting employee, guest, and owner expectations by delivering exceptional service and ensuring seamless operations.Key ResponsibilitiesManage front office operations, including reception,...

  • Front Office Operations Manager

    4 days ago

    Johor Bahru, Johor, Malaysia beBee Careers Full time

    Job DescriptionWe are seeking a skilled and experienced professional to manage the front office operations of our hotel. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to work well under pressure.The successful candidate will be responsible for ensuring the smooth and efficient...

  • Front Office Manager

    3 weeks ago

    Johor Bahru, Johor, Malaysia Thistle Hotel, Johor Bahru Full time

    Add expected salary to your profile for insightsTo ensure and achieve optimum efficiency and effective running of the Front Office department and its respective related areas of control to give the highest level of guest expectations. Maximize occupancy, revenue and profit opportunities and control all costs to remain within budgets.Actively perform the...

  • Assistant Front Office Manager

    5 days ago

    Johor Bahru, Johor, Malaysia Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it's critically important to understand Hawaiian culture and the spirit of 'ohana, or...

  • Assistant Front Office Manager

    13 hours ago

    Johor Bahru, Johor, Malaysia Hyatt Hotels Corporation Full time

    "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."Peggy Focheux Duval: Director of Learning & Development, FranceJob ResponsibilitiesYou will be responsible for the efficient running of the department in line with Hyatt...