Operations Executive
4 days ago
This job is for a Customer Excellence Executive who is fluent in Mandarin, assisting customers with orders and resolving issues.
Salary: RM 2500 - RM 3000
Employment Type: Full-Time
Posted: Few days ago
Job Description- Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.
- Maintain a positive, empathetic, and professional demeanor towards customers at all times.
- Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
- Resolve customer issues promptly and follow up to ensure satisfactory resolution.
- Collaborate with the production and operations teams to enhance customer satisfaction.
- Enhance operational systems, processes, and best practices to support the organization's mission.
- Contribute to short and long-term organizational planning strategies.
- Day shift
- Monday to Friday
- Overtime pay
- Possess advanced proficiency in English language skills.
- Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
- Demonstrated experience in sales or customer care roles.
- Strong interpersonal communication abilities.
- Self-motivated with a sense of urgency.
- Thrive in a fast-paced environment, with startup experience being beneficial.
- Skilled in multitasking, prioritization, and time management.
- Dedicated to enhancing customer experiences for increased retention and loyalty.
- Maintain composure and empathy in high-pressure situations.
- Detail-oriented and analytical.
- Excellent collaboration and interpersonal skills.
- Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
- Familiarity with CRM tools is a plus.
- Experience in e-commerce, retail, or consumer product support.
- Customer Service
- Communication
- Interpersonal Communications
- Self-Motivation
- Customer Relationship Management (CRM) Software
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