Operations Executive

4 days ago


Johor Bahru, Johor, Malaysia Laurels & Leafz Flora Sdn Bhd Full time
Customer Excellence Executive (Mandarin Speaker)

This job is for a Customer Excellence Executive who is fluent in Mandarin, assisting customers with orders and resolving issues.

Salary: RM 2500 - RM 3000

Employment Type: Full-Time

Posted: Few days ago

Job Description
  • Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
  • Resolve customer issues promptly and follow up to ensure satisfactory resolution.
  • Collaborate with the production and operations teams to enhance customer satisfaction.
  • Enhance operational systems, processes, and best practices to support the organization's mission.
  • Contribute to short and long-term organizational planning strategies.
Schedule
  • Day shift
  • Monday to Friday
Supplemental Pay Types
  • Overtime pay
Job Requirements
  • Possess advanced proficiency in English language skills.
  • Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
  • Demonstrated experience in sales or customer care roles.
  • Strong interpersonal communication abilities.
  • Self-motivated with a sense of urgency.
  • Thrive in a fast-paced environment, with startup experience being beneficial.
  • Skilled in multitasking, prioritization, and time management.
  • Dedicated to enhancing customer experiences for increased retention and loyalty.
  • Maintain composure and empathy in high-pressure situations.
  • Detail-oriented and analytical.
  • Excellent collaboration and interpersonal skills.
  • Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
  • Familiarity with CRM tools is a plus.
  • Experience in e-commerce, retail, or consumer product support.
Skills
  • Customer Service
  • Communication
  • Interpersonal Communications
  • Self-Motivation
  • Customer Relationship Management (CRM) Software
#J-18808-Ljbffr

  • Johor Bahru, Johor, Malaysia Chenbro (Malaysia) Sdn. Bhd. Full time

    As an HR Operations Executive at Chenbro (Malaysia) Sdn. Bhd., you will be responsible for managing various administrative and HR projects to support the company's rapid expansion in Malaysia.Key Responsibilities:Assist in finding accommodations for Taiwan-based employees and manage temporary office spaces.Collaborate with the team to plan and execute...


  • Johor Bahru, Johor, Malaysia Gan Seng Printing (M) Sdn Bhd Full time

    We are seeking an Employment Operations Executive to join our team at Gan Seng Printing (M) Sdn Bhd. This is an exciting opportunity for a highly organized and detail-oriented individual to take on a key role in our HR department.Key responsibilities include:Handling employment-related administrative tasksCoordinating employee onboarding and offboarding...


  • Johor Bahru, Johor, Malaysia Convergint Asia Pacific Full time

    Executive PositionConvergint Asia Pacific is seeking a highly experienced Convergint Operations Executive to join our team.This role is responsible for managing security equipment installation, testing, commissioning, and system programming in accordance with our standards.The ideal candidate will have experience in security, electronic, or small electronic...


  • Johor Bahru, Johor, Malaysia TÜV SÜD AG Full time

    Your career opportunities at the TÜV SÜD GroupSenior / Executive, Operations (Audit Planner)The Executive, Operations supports the Management Service group by coordinating and monitoring the audit activities (i.e. audit schedule, registration, audit file submission, printing of certificates, etc.). He/she also provides administrative and operational...


  • Johor Bahru, Johor, Malaysia TÜV SÜD Full time

    Tasks/AufgabenThe Executive, Operations supports the Management Service group by coordinating and monitoring the audit activities (i.e. audit schedule, registration, audit file submission, printing of certificates, etc.). He/she also provides administrative and operational support such as auditor authorization, document control, audit plan preparation,...


  • Johor Bahru, Johor, Malaysia Sime Darby group Full time

    Add expected salary to your profile for insights.Job ResponsibilitiesAssist in overseeing the daily operations of the branch, ensuring smooth sales and service functions.Provide excellent customer service, addressing client inquiries, and ensuring their needs are met promptly and professionally.Support in promoting and selling machinery products and...


  • Johor Bahru, Johor, Malaysia INFINITY8 Full time

    About INFINITY8We are a leading company in the agricultural engineering and construction industry, committed to delivering high-quality projects on time. Our dynamic team is seeking an experienced Project Engineer to join us.The successful candidate will play a crucial role in planning, executing, and overseeing engineering projects from start to finish....


  • Johor Bahru, Johor, Malaysia TÜV SÜD AG Full time

    Job OverviewWe are seeking a skilled Executive, Operations to support our Management Service group by coordinating and monitoring audit activities. This role involves planning, managing, and executing audits for assigned clients in a timely manner.

  • Operation Manager

    1 day ago


    Johor Bahru, Johor, Malaysia Talent Recruit Full time

    Company BackgroundWe are representing our client, a leading solar energy provider in Malaysia. As part of their expansion, they are looking for an Operation Manager (Southern Region) to join our dynamic team based in Johor Bahru.Key Responsibilities:Strategy Execution and Team Leadership: Execute the business expansion project, manage engineers, and oversee...


  • Johor Bahru, Johor, Malaysia Nirvana Asia Full time

    Food and Beverage Operations ManagerThe Food and Beverage Operations Manager will be responsible for overseeing the daily operations of our food and beverage outlets. This individual will ensure that every guest experience is exceptional and that all operational tasks are executed efficiently.Responsibilities:Manage day-to-day operations of food and beverage...


  • Johor Bahru, Johor, Malaysia Alcon Full time

    At Alcon, we are seeking a skilled Operations Quality Analyst to join our QA Operations team in Malaysia. As an Operations Quality Analyst, you will be responsible for conducting quality analyses and inspections to ensure compliance with standards and regulatory requirements.The successful candidate will have the ability to interpret and evaluate analytical...


  • Johor Bahru, Johor, Malaysia 3C Metal Full time

    Job OverviewThis Operations Team Supervisor role will lead our team in Malaysia, overseeing the successful delivery of complex projects and ensuring the highest level of production efficiency and quality.Responsibilities:Develop and implement operational processes and policies to drive business growth and improve productivity.Lead and manage a team of...


  • Johor Bahru, Johor, Malaysia Sime Darby group Full time

    Job OverviewSime Darby Industrial Division is a leading Caterpillar dealer with over 110 branches across the Asia Pacific region. As a business entity, we offer a comprehensive range of equipment and services, from sales to rental and product support.We are seeking an experienced Branch Operations Executive to join our team in Machinery & Automation. The...


  • Johor Bahru, Johor, Malaysia EKAJAYA (M) SDN. BHD. Full time

    Personal Assistant to Chief Operating OfficerAbout the Role:The Personal Assistant to the Chief Operating Officer provides high-level administrative and operational support to ensure the smooth functioning of the executive office. This role requires exceptional organizational skills, discretion, and the ability to manage multiple priorities independently.


  • Johor Bahru, Johor, Malaysia Celestica Inc. Full time

    RequirementsThe ideal candidate will have 10+ years of experience in engineering, with at least 5 years in a leadership role.This position requires excellent problem-solving, analytical, and decision-making skills.Collaborate with cross-functional teams, including R&D, operations, supply chain, and customer support, to drive product success.Ensure compliance...

  • Executive Director

    3 days ago


    Johor Bahru, Johor, Malaysia Premier Plus Property Sdn Bhd Full time

    Job DescriptionWe are seeking a visionary Executive Director to lead and oversee the daily operations of Premier Plus Property Sdn Bhd. The ideal candidate will have strong leadership skills, with experience in developing and executing business strategies.Develop strategic plans to drive growth and improve operational performance.Mentor departmental managers...

  • Executive Director

    7 days ago


    Johor Bahru, Johor, Malaysia one kampong 鄉聚 Full time

    We Are Hiring: Executive DirectorAt one kampong 鄉聚, we're on the lookout for a seasoned leader to spearhead our store operations. As an Executive Director, you'll be responsible for ensuring smooth business flow on a daily basis.Key Responsibilities:Develop and implement operational strategies to enhance customer experienceLead and train the team to...


  • Johor Bahru, Johor, Malaysia Venture Corporation Full time

    Venture Corporation is a dynamic company that provides innovative technology products and solutions. We are currently seeking a highly experienced and skilled Senior Executive, Finance to join our team.Key ResponsibilitiesThe Senior Executive, Finance will be responsible for ensuring effective financial control of operations by monitoring and overseeing the...


  • Johor Bahru, Johor, Malaysia Astinas Construction & Development Full time

    Engineering Operations LeadAstinas Construction & Development Sdn Bhd is seeking an experienced Engineering Operations Lead to manage and oversee the planning, coordination, and execution of civil & structural (C&S) or mechanical & electrical (M&E) engineering aspects of construction projects.The successful candidate will have a strong track record of...

  • People Operations Manager

    59 minutes ago


    Johor Bahru, Johor, Malaysia Ikano Bank AB Full time

    The Ikano Group of companies is dedicated to creating a better everyday life for the many people. As a People Operations Manager, you will be responsible for ensuring the smooth execution of people-related tasks and projects across various functions.Main ResponsibilitiesDevelop and execute HR strategies and initiatives to drive business growth and...