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Engagement Specialist

1 month ago

Petaling Jaya, Selangor, Malaysia GlaxoSmithKline Full time
Site Name: Malaysia - Petaling Jaya
Posted Date: Jan 16 2025

The External Expert Engagement Organisation is GSK's central strategic capability to drive smooth, seamless and compliant engagement of external experts (i.e. HCPs etc.) and healthcare organisations (HCOs) across the globe. We are an integral part of the Commercial Practices function with the objective to lead and provide HCP/O and External Expert Engagement subject matter expertise, supporting the delivery of Promotional and Non-Promotional external engagement programmes.

The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise External Expert Engagement Hub service model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCP/Os and External Experts (EE) for cross-border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies, HCO sponsorships etc.) efficiently and in compliance with all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.

Key Responsibilities

  1. Support specific core HCP/O Engagement processes for aligned Business unit, Region, or Local Operating Company.

    • Maintain specific core HCP/O and EE engagement processes specific to enterprise HCP/O and EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards.
    • Delivery of operational activities to support specific therapy aligned HCP/O and EE engagements.
    • Ensuring customer queries are dealt with in a timely manner.
    • Ensure HCP/EE travel is booked compliantly in line with GSK policy.
    • Maintain documentation compliance and retention to required standards.
    • Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).
    • Supporting a culture of continuous process improvements through regular end to end process reviews.
    • Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).
    • Ensure payments to HCP/Os and EEs are paid on time in accordance with GSK payment processes.

  2. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/O and EE Engagement (in conjunction with Senior Engagement Specialist/Cluster Manager or Hub Director).

    • Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.
    • Adhering to quality monitoring frameworks to assure senior management of the delivery of HCP/O payment and TOV activities in accordance with internal standards and external regulatory and legal requirements.
Why you?

Basic Requirements

  • Ability to understand complex IT solutions.
  • Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc.
  • Attention to detail.
  • Fluent language capabilities (Vietnamese) relevant to the Region or LOC aligned to.
  • Excellent communication skills (both oral and written).
  • Excellent stakeholder management skills.
  • Experience working in a diverse matrix environment.

Preferred Experience

  • Pharma/Science Industry experience.
  • Knowledge of R&D clinical development and/or medical affairs.
  • Technical support specialists experience.
  • Project Coordination/management experience.
  • Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
  • Self-motivated; works as part of a highly matrixed global team.

Why GSK?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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