Senior Collection Executive

3 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Direct Lending Full time
Senior Collection Executive - Digital Financing

Direct Lending WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Looking to join a high-growth fintech where your work truly makes a difference?

At Direct Lending, we've helped over 25,000 car owners get safe, affordable financing through Malaysia's first fully digital, Shariah-compliant auto service and vehicle takaful financing solution. Now we're hiring a Senior Collection Executive to help us scale even further.

What You'll Do:

  • Contact and negotiate with customers for repayment or settlement plans
  • Keep accurate records of all customer interactions
  • Escalate cases that require legal or further intervention
  • Hit individual KPIs and monthly performance targets
  • Propose improvements and support team-wide collection success

What's In It For You:

  • Attractive base salary + uncapped monthly incentive
  • Permanent role (not a call centre) with career growth potential
  • Casual dress code, hybrid work, modern office next to MRT TTDI
  • Learn the ins and outs of digital lending, credit & collections
  • Be part of a team that values innovation, inclusion, and impact

What We're Looking For:

  • 1+ year experience in collections (personal loans, product financing, etc.)
  • Strong communicator and negotiator
  • Result driven, detail-oriented, organized, and self-motivated
  • Fluent in Bahasa Malaysia and English
  • Passionate about helping customers and solving real problems

If not you, who? If not now, when? Apply now or email us at careers@directlending.com.my with your CV and a short note about why this role excites you

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Accounting/Auditing and Finance

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