Infrastructure Specialist

4 weeks ago

Cyberjaya, Selangor, Malaysia OCBC Full time

ABOUT THE ROLE

The successful candidate will be part of OCBC Bank Infrastructure as a Service team based in Cyberjaya. This role will involve significant focus on process improvements, incident reduction and service quality improvements.

JOB RESPONSIBILITIES:

  • Responsible to manage and upkeep of the Windows Server Platform of the bank, together with the VMware hypervisor platform on which it run, ensuring the services are up and running without downtime.
  • Working closely with different application SRE, to ensure the system services are healthy.
  • Subject matter expert for application team on addressing the requests on Windows Platform.
  • Able to setup new servers (both physical and Virtual), setup Windows Failover clusters, ensuring Security review and endorsement are completed.
  • Highly collaborate with vendors during the hardware maintenance at Data Centre.
  • Document and automate in small increments as we work on different task iterations.
  • Act as consultant on your expertise to other IT/Application, network, application, and middleware, teams across the bank.

JOB REQUIREMENTS:

  • Bachelor's degree and/or equivalent experience in Information Technology, Computer Science or Business Management.
  • Have a relevant experience of above 6 years on Windows Server Management.
  • Hands-on experience on Microsoft Windows Server, IIS, Wintel high availability solution (Clustering) and cloud-based platforms.
  • Hands-on experience in new system setup, system hardening and basic infrastructure system tools.
  • Experience in troubleshooting VMware Infrastructure, in depth Knowledge of VMware features.
  • Experience on print server management
  • Experience with PowerShell scripting and automation of Windows tasks using script or tools.
  • Experience in in-depth troubleshooting, Root Cause Analysis (RCA) of technical issues, provide resolution/mitigation steps and generate Incident report.
  • Experience in audit of IT System, ITSM operation and process
  • Ability to install, troubleshoot and hardening and security of the Windows systems.
  • Knowledge in server upgrades and cutover from one operating system to another.
  • Experience with different ITSM tools.
  • Experience on Incident Management process

GOOD TO HAVE SKILLS:

  • Experience in Financial Services industry would be a plus.
  • Relevant certifications on Windows, VMware, Citrix / Public Cloud would be a plus.
  • Positive Attitude and able to manage stakeholder expectation.
  • Prior experience on documentation, SOP authoring, would be a plus.

KNOWLEDGE, SOFT SKILLS AND ABILITIES:

  • Excellent communications skills, with the ability to explain complex technological ideas and concepts in a way that is understandable to a non-technical audience.
  • Must display excellent teamwork skills, written and oral communication skills, and formal documentation skills.
  • Exceptional information sharing skills with sense of responsibility, attention to detail.
  • Proactive Incident management with situational analysis and decision-making abilities
  • Ability to work independently and with little guidance while keeping the focus.
  • Extensive experience, collaborating with vendors, professional services, and providers.
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