Process Executive – Japanese language

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Description:

  • Good written communication skills and comprehension.
  • Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
  • Good numerical ability and logical reasoning.
  • Preferably from a finance background, knowledge of terms like accruals, payment cycles, etc. (Added advantage).
  • Maintaining timelines and accuracy in processing.
  • Attention to detail and ability to meet deadlines.

Roles & Responsibilities:

  • SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
  • Participates/supports the TL in daily huddles, provides training/inputs on processes/business to the team to ensure delivery predictability.
  • Process Compliance: Executes transaction processing to meet quality standards. Conducts QC/QA programs as part of the quality plan.
  • Customer Interaction: Handles/helps resolve escalations at the process level to ensure high customer satisfaction.
  • Process Reengineering: Participates in the ideation process, produces documentation, and trains the team on the reengineered process to meet client and internal commitments continuously.
  • Talent Management (People Management): Supports the TL by training people on process/domain as part of the growth plan to ensure high E-Sat.
  • Knowledge Management: Reviews and validates inputs from PEs and creates case studies/FAQs to capture tacit knowledge.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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