Director, HR Service Management

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia bioM?rieux BV Full time

Job Description

About Organon

Organon is a global healthcare company dedicated to improving the lives of women, their families, and communities worldwide. With a strong commitment to innovation and access, we focus on developing and delivering essential medicines and health solutions across reproductive health, biosimilars, and established brands.

At Organon, we embrace a people-first culture, valuing diversity, inclusion, and collaboration. Our goal is to foster an environment where employees can thrive and make a meaningful impact on global health.

About the Role

Organon is seeking a dynamic and strategic Director of HR Service Management to lead key HR initiatives within the HR Services function. This newly created role will also play a crucial part in ensuring the seamless execution of high-impact projects while spearheading process enhancements that drive efficiency and innovation.

Key Responsibilities

  1. Lead strategic HR initiatives and transformation projects across HR Services teams and the rest of the HR function to enhance service efficiency and innovation.
  2. Oversee the ESS HR Services portfolio of projects, ensuring alignment with business goals and successful execution.
  3. Drive continuous improvement efforts by identifying opportunities for process optimization and increased operational effectiveness. Mentor and guide members of the community to embed continuous improvement into our ways of working.
  4. Establish and manage operational metrics and key KPI's to ensure HR service excellence.
  5. Collaborate closely with HR and business leaders to align HR service strategies with company objectives.
  6. Monitor project milestones, risks, and performance metrics to ensure timely delivery of HR transformation initiatives and ongoing BAU projects.
  7. Foster a culture of innovation and change management within the HR Services function.
  8. Act as a key point of contact and subject matter expert for HR service governance & compliance efforts (e.g. GDPR, SOX), ensuring compliance and best practices in service delivery.

Qualifications & Experience

  1. Proven experience (10+ years) in HR service management, HR transformation, or HR operations leadership roles.
  2. Strong project management and process improvement expertise, with a focus on HR services.
  3. Experience in continuous improvement methodologies (e.g., Lean, Six Sigma) and experience creating a culture of continuous improvement.
  4. Ability to drive strategic initiatives and manage multiple complex projects in a global HR environment.
  5. Strong stakeholder management and communication skills and ability to influence at all levels.
  6. Experience with HR technology and digital transformation initiatives. Workday and Service Now experience a plus.
  7. Excellent analytical, problem-solving, and decision-making abilities.
  8. Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.

Why Join Organon?

  1. Be a part of a mission-driven company focused on improving women's health and well-being.
  2. Lead high-impact projects that contribute to transformation and innovation.
  3. Work in a collaborative and inclusive global HR environment.
  4. Enjoy opportunities for career growth and professional development.

If you're a strategic HR leader passionate about driving transformation and enhancing HR service delivery, we encourage you to apply for this exciting opportunity

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