Store Manager
1 week ago
This job is for a Store Manager at Universal Bakehouse. You'll lead a team, drive a culture of excellence, and collaborate cross-functionally. You might like this job because it offers opportunities for advancement into partner roles and involves managing a dynamic bakery operation efficiently.
As the Store Manager, you're the linchpin of our bakehouse, ensuring it becomes the community's favoured destination for exquisite bread and pastries. Leading a dynamic operations team, you're expected to drive a culture of proactive service, high morale, and operational excellence in a fast-paced environment. Your role goes beyond daily management; you're instrumental in meeting ambitious targets, collaborating cross-functionally, and reporting directly to management – or eventually advancing your own self into Partner roles in the store and/or organisation.
JOB RESPONSIBILITIES
- Operational Management: Oversee day-to-day operations, working closely with Store Supervisors and Area Manager to ensure seamless bakery functionality.
- Inventory and Stock Management: Maintain a well-stocked inventory, ordering supplies as necessary to meet demands while managing wastage to minimize loss and maximize efficiency.
- Customer Service: Ensure outstanding customer satisfaction, handling inquiries, and gracefully resolving any concerns.
- Team Leadership: Provide ongoing training and mentorship to on-ground staff, nurturing their skills and fostering a cohesive team environment.
- Shift Coverage: Arrange for adequate shift coverage in instances of employee absences due to sickness or scheduled time off.
- Product Performance Analysis: Analyse and report product movement and performance - identifying popular items, inventory turnover rates, and adjusting inventory or production strategies accordingly.
- Sales and Cash Reconciliation: Ensure that daily sales transactions align accurately with cash on hand at the end of each day, maintaining precise financial records.
- Vendor Coordination: Liaise with suppliers, ensuring timely deliveries and high-quality product orders.
- Administrative Tasks: Rota/shift building, oversee daily handover reporting, training and assessment reporting and ad-hoc store maintenance requests.
JOB REQUIREMENTS
- Experience in a managerial or supervisory role, preferably within a bakery or a similar food retail setting.
- Familiarity with bakery operations, including production and inventory management.
- Strong leadership skills with the ability to motivate and manage a team of bakery staff.
- Experience in training and supervising employees.
- Excellent customer service skills to ensure a positive experience for customers.
- Understanding of budgeting, financial reporting and cost control.
- Ability to manage inventory and optimise profitability.
- Strong verbal and written communication skills.
- Capacity to address operational issues and solve problems efficiently.
- Quick decision-making ability in a fast-paced environment.
- Strong organisational skills to manage tasks, schedules, and priorities effectively.
- Familiarity with POS systems (familiarity with Storehub will be a plus) and basic computer skills.
- Ability to adapt to changing circumstances and work schedules.
- Willingness to take on various responsibilities as needed.
- Leadership
- Interpersonal Communications
- Time Management
- Teamwork
- Food Services
- Training and Development: Quarterly training and development for team members.
- Medical and Insurance Benefit: We believe in taking care of our team members. Your medical and insurance will be covered by us.
- Team Member Discount: Team member discount on purchases on take aways and dine-in for both brands (Table and Apron and Universal Bakehouse).
- Birthday Gift: You're entitled to a Birthday Gift Voucher from us
Our group is a fast-growing independent restaurant company with the aim of building future leaders (chefs & managers) for the Malaysian restaurant industry. We employ up to 50 employees & embrace diversity as a strength in creating better restaurant experiences and currently manage Table & Apron (Non-Halal), a neighborhood restaurant, and Universal Bakehouse (Pork-free), a bakery in Damansara Kim.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.
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