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E-commerce Operations Manager

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia SHOP ASIA E-COMMERCE SDN. Full time

As the E-commerce Operations Manager, you will be responsible for overseeing the day-to-day operations of our thriving e-commerce business at Shop Asia E-Commerce Sdn. Bhd. Based in our Kuala Lumpur office, you will play a pivotal role in driving the success of our online sales and ensuring seamless customer experiences.

What you'll be doing

  1. Manage and optimise the end-to-end e-commerce operations, including order processing, inventory management, and fulfilment.
  2. Implement strategies to improve operational efficiency, identify and resolve bottlenecks, and enhance the overall customer journey.
  3. Collaborate with the marketing and IT teams to ensure the e-commerce platform is functioning smoothly and aligned with business objectives.
  4. Analyse sales data, customer feedback, and industry trends to identify opportunities for growth and improvement.
  5. Develop and monitor key performance indicators (KPIs) to track the success of e-commerce initiatives.
  6. Lead and mentor a team of e-commerce specialists, fostering a positive and productive work environment.
  7. Ensure compliance with relevant laws, regulations, and industry best practices.

What we're looking for

  1. Minimum 5 years of experience in e-commerce operations, preferably in the retail or consumer goods industry.
  2. Strong understanding of e-commerce platforms, order management systems, and inventory control processes.
  3. Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
  4. Proven track record of leading and motivating cross-functional teams to achieve operational excellence.
  5. Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with various departments.
  6. Familiarity with digital marketing and SEO best practices.
  7. Degree in Business, Supply Chain Management, or a related field.

What we offer

  1. Competitive salary and performance-based bonuses.
  2. Comprehensive health and dental insurance coverage.
  3. Generous leave entitlements and flexible work arrangements.
  4. Opportunities for career development and professional training.
  5. Vibrant and inclusive company culture with team-building activities.
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