Voice & UC Support Engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time

Voice & UC Support Engineer page is loaded

Voice & UC Support Engineer

Apply locations Menara Maxis time type Full time posted on Posted Yesterday job requisition id JR11477

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Voice practice of Maxis Enterprise Business is seeking a suitable candidate to join our team as "Voice & UC Support Engineer" to expand the business.

As a Support Engineer, you will be responsible for resolving production issues, troubleshooting customer-reported problems, performing root cause analysis, and ensuring the smooth operation of software and systems through maintenance and integrations.

This exciting opportunity requires an experienced hands-on person, someone aggressive, resourceful, responsible, reliable, experienced in technical support, alert in industry transformation trends and able to work as a team.

What are you accountable for?

  • Coordinate and manage technical support (e.g. on-site support, phone support, video call support…)
  • Diagnose and resolve issues, ensuring minimal downtime and optimal performance
  • Deliver an excellent support experience to our customers by working with them to solve the problems and answer the questions that they present to us in support tickets.
  • Perform "Managed Service" job scope to customers (e.g. change request, generate reports, server monitoring...)
  • Perform preventive maintenance by conducting on-site visits to check and service the equipment installed at customer site
  • Manage open support case tickets between customers and principal / supplier
  • Perform root cause analysis for production errors and recommend improvements.

What do you need for the role

  • Formal Education: Degree or equivalent with specialization in computer science, IT, or telecommunication.
  • Work Experience: Relevant years of experience in Voice and UC Services.
  • Significant experience in technical support.
  • Skills/ Knowledge: Preference will be given to candidates with working experience in voice and UC field.
  • Pleasant personality and enjoy meeting people.
  • Good working attitude.
  • Fast learner, responsible, aggressive and can work independently with minimum supervision.
  • Computer literate.
  • Continuously improve knowledge of existing and new products.

What's next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

About Us

Tomorrow Begins Today
We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.
We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis.
#SimplyMaxis Culture
To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are 'Keep It Simple', 'Focus On Real Customer Needs', 'Go For Gold', and 'Celebrate Winning Together'.
Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.

#J-18808-Ljbffr

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