Security & Emergency Services Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Background and Objective

The Security & Emergency Services Manager is responsible for the safety and security of the occupants, visitors and staff within the property. They will manage the security contractor and their team to ensure that they meet their contracted service levels and comply with all legal and compliance requirements in accordance with their contractual obligations.

The role will play a vital role in strategic planning and coordination for a whole precinct of operational management solutions, while helping to protect the interests of all stakeholders and delivering the highest customer service standards.

Required Attributes, Experience and Qualifications

• Tertiary qualifications are desirable but a Trade Certificate will be favourably considered, supported by extensive practical experience in the management of prime grade office buildings &/or hotels.
• Detailed experience of operating a similar asset in the region to a similar requirement level.
• A demonstrated ability to prioritise work within tight operational and financial deadlines.
• A proactive attitude to ensuring that problems are resolved quickly and efficiently, especially when directly related to the customers of the property.
• A positive approach to meeting client's needs whilst managing occupant expectations.
• The ability to empathise with occupant needs and a good customer service ethic is essential.
• An instinctive focus for safety and security.
• An ability to comfortably communicate with people at all levels.
• Proficient in MS Word, Excel and Outlook and MRI or similar financial systems.

ACCOUNTABILITIES

• Working closely with the General Manager, the Security & Emergency Services Manager is responsible for the following:

Staff Management and Development

• The day to day administration of the Security vendor's team including all security staff attached to the Property including supervision and performance of duties, discipline and appearance.
• The day to day administration of all security related matters concerning the Property, associated buildings and environments including key reporting functions.
• Act as the Chief Fire Warden for the property as required. Enact Emergency procedures and assume control in these situations.
• Undertake post incident debrief with Security Team and Building Management and prepare documented training sessions after each incident i.e. fire alarm system activation or emergency response.
• Full knowledge of the Standard Operating Procedures, Emergency Planning and Evacuation Procedures Manual, and the House Rules for the Properties and the Precinct.
• Full understanding of the proper course of action in emergencies and procedures.
• Lead and advise the Emergency Planning Committee and ensure all requirements of the emergency Response Plan are completed and up to date at all times.
• Ensure compliance to all authority requirements including licensing and certifications with BOMBA, Police, Ambulance, etc.
• Maintaining positive liaison and relationships with tenants, staff and the public.
• Awareness of location of all security staff at all times.
• Supervision and development of accurate records, including but not limited to: Standard Operating Procedures, Logs, Master Key and Security Pass Register, Access Key Register, Building Incident Registers etc.
• The procurement of additional security personnel for additional duties; requested by tenants or Building Management.
• Attend monthly meetings with Building Management.
• Liaise with TRX District Management on Estate security issues, including approvals for over-size vehicles to enter the top loop of TRX.
• Maintenance of security personnel registers which are to be presented to Building Management from time to time as agreed.
• Establishment and maintenance of positive relationships with key stakeholders within the Property, the Precinct and with the Precinct Authority and Emergency Services.
• Liaison with local and national security groups including Police and National Security organisations.
• Such other duties as reasonably directed by Building Management.

Client Service

• Work collaboratively with the property Owner to develop strategic plans for the property, focusing on the asset positioning, specifically related to security and safety issues including CCTV, access control and emergency procedures and systems.
• Deliver exceptional quality service to the Owner and property occupants, as assessed and measured by Owner feedback and occupant surveys.
• Ensure that all elements of the Property Management Agreement with the Owner are understood and complied with, by the management team.

Compliance and Certification

• Ensure the establishment and practical rigid application of all JLL policies, programs, procedures.
• Ensuring compliance with all relevant statutory authorities regarding privacy and personal data management, etc.
• Conduct of periodic (monthly, quarterly and annual) risk reviews, emergency response drills, SOP reviews, desktop exercises, etc.
• Be responsible for the risk register and incident reporting to Authorities, Building Owner, Tenants, JLL and other relevant groups - utilize CMO reporting system.
• Comprehensive understanding of and compliance with licensing and qualification requirements for security and emergency personnel and systems, etc.
• Ensuring compliance with Occupational Health and Safety requirements including contractor induction, the preparation of site-specific risk management plans and safe work method statements.
• Conducting a periodic review of all related work practices to ensure that work place environmental conditions comply with relevant Occupational Health and Safety legislation.

Budgets and Reports

• Prepare annual property security budgets which must be monitored and forecasts to budgets updated on a monthly basis.
• Process all vendor invoices including ensuring that invoices are provided on time, that they are accurate and correct to pay.
• Provide input into the monthly reports for the security aspects of the property.
• Ensure that all information, forms, and statistics are gathered and the information disseminated to the appropriate managers for review and any remedial action highlighted is carried out.

Key Result Areas:

• Ensure compliance requirements are delivered on-time and to the highest quality - including evacuation drills, response team training, reporting and liaison.
• Achievement of annual operating budget.
• Delivery of comprehensive security results whilst delivering high customer service standards.
• Achievement of client KPIs as defined in the Property Management Agreement.
• Achievement of all authority compliance and registration requirements.
• Customer Service Customer Satisfaction as measured in the annual Customer survey results.
• Management of assigned contracts and service providers to undertake works in accordance with agreed plans, contractual commitments and budgets.
• Timely and accurate completion of client and JLL reports.

Location:

On-site – Kuala Lumpur, Malaysia