Tour Coordinator

This job is as a Tour Coordinator. You might like this job because you'll plan tours, handle inventory control, and maintain customer relationships for a fun and dynamic work environment.

• Plan and coordinate tours with teams to maintain a consistent schedule for festivals, agencies, school holidays, and/or any other public holidays.
• Maintain, distribute, and control inventory of outreach materials including stocks, promotional items, gifts merchandise, and public relation materials.
• Oversee complete routine inventory reports to ensure stock levels are adequate based on projected and historic usage. Track usage to submit timely reorders and ensure restock timeline requirements.
• Report daily event activities via email, website, and blog. Provide reliable activity updates on a daily basis to the superior.
• Train and keep teams informed and up-to-date via periodic briefings and updates on daily activities undertaken during the tour.
• Receive and process incoming orders from customers.
• Establish and maintain strong relationships with existing and potential customers.
• Maintain quality and inspect goods received from the warehouse department with proper handling and storage.
• Assist and arrange all goods tidily and creatively in the shop.
• Ensure the cleanliness of the shop at all times.
• Work closely with customers to understand their requirements and propose solutions.
• Attend to and follow up on local and overseas customers' enquiries.
• Ensure services are provided to customers and handle their complaints promptly.
• Undertake any other duties and responsibilities assigned by management from time to time.

• Fresh graduates from diploma/related field or Tourism & Hospitality who are interested in starting their career.
• Minimum 1-2 years of work experience in tour coordination related roles within the retail operations industry.
• Excellent in both written and spoken English and Bahasa Malaysia.
• Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients is an added advantage.
• Excellent interpersonal skills, with the ability to handle people and situations fairly, using sound judgment and integrity.
• Possess strong administrative abilities with good organization, strong problem-solving skills, communication, and effective interpersonal skills as well as strong analytical skills.

• Interpersonal Communications
• Public Speaking
• Problem Solving
• Hospitality
• Customer Relationship Building
• Professional Responsibility
• Cooperation

• Attractive Annual Leave Package provided.
• Group PA insurance coverage.
• Staff purchase at our Beryl's Wonderland Shop.
• Attractive welfare scheme provided to all staff, including new staff, female staff, and family members.
• Nearby MRT station.
• Medical coverage with panel clinic service provided.

Beryl's Chocolate and Confectionery Sdn Bhd was created with one single aim – excellence. Since the company was established in 1995, our focus has been on producing the very best chocolates for both the local and global markets.