Senior Specialist, IT Solutions 2
5 days ago
Location: Penang, 07, MY
Functional Area: Information Technology (ITM)
Career Stream: IT Solutions (SOLN)
Role: Senior Specialist (SSP)
Job Title: Senior Specialist, IT Solutions
Job Code: SSP-ITM-SOLN
Job Level: Band 9
Direct/Indirect Indicator: Indirect
We're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps.
Detailed DescriptionSolution Design:
- Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals.
- Create technical designs, including data models, workflows, and UX.
- Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security, and regulatory standards.
- Continuously improve and leverage ServiceNow's ITOM module to enhance CMDB data accuracy and Asset Management practices.
Application Development:
- Develop and maintain custom ServiceNow applications using App Engine.
- Implement complex business logic, integrations, and automation workflows.
- Code to high quality standards and best practices. Mentor junior developers and establish department best practices.
- Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications.
- Provide training and support to citizen developers.
- Establish governance and best practices for citizen-developed applications.
Integration Management:
- Integrate ServiceNow with external systems and applications.
- Utilize industry-standard protocols and technologies for seamless data transfer and functionality.
Technical Leadership:
- Provide technical guidance and support to junior developers.
- Participate in design reviews and code walkthroughs.
- Stay abreast of the latest ServiceNow technologies and trends to identify opportunities.
Stakeholder Management:
- Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates.
- Manage user expectations and ensure solution alignment with business objectives.
Education: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
Experience:
- Minimum of 7 years of experience as a ServiceNow Designer or Architect.
- Proven experience architecting and developing complex ServiceNow solutions using App Engine.
- Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud).
- Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications.
- Experience with ServiceNow's IT Operation Management (ITOM) product.
Technical Skills:
- Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities.
- Strong proficiency in ServiceNow's Integration Hub and Discovery Pattern Customizations.
- Experience with Agile development methodologies.
- Experience with REST APIs, web services, and cloud computing concepts.
Soft Skills:
- Excellent communication and presentation skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Passion for learning and staying abreast of industry trends.
Additional Qualifications:
- Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional - Designer (SCPD) would be an added advantage.
- Experience with modern frameworks like Angular JS.
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