Regional Business Intelligence Director

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Portugal Full time

As the Regional Business Intelligence Director for the MLH Region, you'll play a critical role in driving data-led decision making and performance insights across multiple countries. Aligned with the Global COO Office, you will help shape and implement regional BI strategies, tools, and reporting practices that support business growth and operational excellence. If you're passionate about turning data into strategic insight, thrive in a collaborative global environment, and bring deep BI and BPO expertise to the table — this could be the next big step in your career.

What you'll do
  • Adopt and implement global processes, tools, metrics, and reports within the BI teams of the MLH region;
  • Create and manage specific reports to monitor regional performance, including New Business Development and Human Resources reports;
  • Provide valuable insights and recommendations to the president of the MLH region;
  • Collaborate with the GBS team in Europe and local support teams within the region to develop and fulfill reporting requirements;
  • Ensure data accuracy and integrity in all reports and analyses;
  • Stay updated with the latest trends and best practices in Business Intelligence and data analytics.
What you'll need
  • Minimum of 10 years of experience in Business Intelligence areas;
  • Proficiency in Power BI and Azure/SQL skills;
  • Knowledge of Predictive Analytics and Artificial Intelligence (desirable);
  • Strong knowledge of Statistics;
  • Demonstrated experience in the BPO sector and contact centers, particularly in Workforce Management (WFM), Quality Assurance (QA), and Human Resources (HR);
  • Excellent analytical and problem-solving skills;
  • Strong communication and presentation skills;
  • Ability to work independently and as part of a team;
  • High attention to detail and accuracy;
  • Ability to manage multiple projects and meet deadlines.
Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine

With more than 14,000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP

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