Insurance Product Expert, Plaza Mont Kiara

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Insurance Product Expert working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:a) Meeting of KPIs
  1. To achieve the desired Relationship Manager and Branch sales performance targets.
  2. To achieve wealth insurance revenue aspiration.
  3. To achieve the target product mix for PERML.
  4. To achieve overall participation, productivity, conversion ratio, profitability and quality sales by individual Relationship Manager and Branch.
b) Sales Activities & Management
  1. Performing professional support to Relationship Manager and Branch Leaders satisfaction.
  2. Conducting reviews of Relationship Managers' client portfolios to identify any solution gaps and concentration risk.
  3. Supporting Relationship Managers in client meetings, by explaining complex solutions related to their specialist areas and how they meet client's needs. Also identifying coaching opportunities for performance improvement.
  4. Keeping Relationship Managers abreast of new product launches, improving product specific technical knowledge and their understanding of market outlook and trends.
  5. Recommending solutions to meet clients' needs and their risk profile.
  6. The values which are expected to be always demonstrated, that is to be Open, Connected, Dependable and act with Courageous Integrity at all times.
  7. Provide financial planning advice to customers in relation to their insurance portfolio.
  8. Provide updates via regular sales management meeting with sales leader.
  9. Organising branch activities i.e customer event in regional/branch level.
  10. Responsible on overall insurance business of Relationship Manager and Branch.
c) After Sales Service
  1. Provides after sales service & guidance to customers such as minor claims process, policy changes, etc.
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