Executive Customer Service

3 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time
Executive Customer Service - (English and Mandarin Language Support)

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Job DescriptionThe Responsibilities of the Role:
  • CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
  • CR will render the following service for Enquiry calls:
  • Member particular update e.g. address, phone.
  • Phone-in redemption.
  • Lost/stolen and faulty card request.
  • Unsubscribe promotional email/SMS.
  • Change/cancel/recovery of partner point transfer.
  • Enquiries relate to Member account, program and promotion.
  • Enquiries regarding ExxonMobil loyalty services.
  • Loyalty Program related enquiries and support.
  • Handle member queries on redemption status, non-received or lost voucher.
Skill Requirements:
  • Minimum SPM/STPM with prior working experience.
  • Diploma holder or higher education qualification is preferred.
  • Display excellent communication, problem solving and people skills.
  • Excellent command of spoken and written English and Mandarin.
  • Cantonese is an added advantage.
  • Possess initiative, ability to work independently and within a team.
  • Possess initiative, able to work independently and in a team.
  • Good multitasking ability.
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Fast typing skills (minimum 35 words per minute).
  • Good problem-solving skills.
  • Customer service oriented.
The Package :
  • Attractive Salary (RM3000).
  • Language Allowance (RM850).
  • Performance Related Allowance per quarter for confirmed staff.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.
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