Account Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Publicis Groupe Sweden Full time
Overview
KEY RESPONSIBILITIES

Leadership:

  • Build positive and collaborative relationships both within the direct team and across the wider business
  • Build productive relationships with external partners inc. suppliers & partner agencies
  • Inspire, motivate and mentor broader teams to get to business oriented and creative content and social solutions on client briefs
  • Positively and proactively support on new business and pitch opportunities
  • Responsible for the line management, development and overall quality and delivery of work by the broader Chemistry team, along with the Chemistry Business Head
  • Skilfully manage up to Sr Teams, seeking support and advice

Clients:

  • Nurture and impact influential senior client relationships through effective communication and by taking the time to understand their working styles
  • Demonstrate a deep understanding of our clients' business and brand
  • Direct effective client meetings, setting the agenda, tone and desired outcome
  • Utilise data from internal and client surveys to strengthen client relationships and inform healthy challenge to get to the best outcome for our clients
  • Proactively reach out to clients with new or interesting information and ideas

Culture:

  • Lead from the front, role modelling our agency values and contributing to our culture
  • Play a leading role in cultivating a collaborative, insightful and social first culture within the agency
  • Champion a feedback culture within the team by creating opportunities for two-way feedback
  • Seek inventive solutions to problems with a focus on doing the right thing (asking for support if needed)
  • Develop proactive ideas and initiatives for clients and the agency

Commercial:

  • Identify opportunities to deliver incremental and profitable growth for the agency
  • Contribute to accurate scoping and costing of social projects
  • Accountable for frictionless financial process with accurate and timely billings and expenses
  • Ensure accurate and consistent weekly completion of timesheets for themselves and for their team
  • Demonstrate excellent time management skills to work effectively and efficiently across multiple projects
KEY REQUIREMENTS
  • A diploma/Bachelor's degree in Marketing/Advertising/Communications
  • Strong project management skills and keen understanding of creative development process and budget control
  • Minimum 4 years of relevant experience in managing campaigns in an integrated agency environment handling B2B marketing/branding
  • Proven track record in growing accounts, winning new business/pitches
  • Strong understanding of how mobile is affecting the retail space and overall consumer journey
  • Experience in consumer electronics/FMCG/IT retail projects is preferred
  • Demonstrated proficiency in written and verbal communications skills in English
  • Dedication to clients and team colleagues
  • Ability to produce under pressure and management of timelines and production
  • Experience working in an integrated agency environment
Responsibilities
  • Partnership with existing clients and extension of client base to agreed Client Partnering strategy
  • Best in class client relationship building, proactive, 'can do' attitude and seamless implementation
  • Take responsibility for development, delivery and evaluation of projects working in conjunction with all functions
  • Establish alternatives for brand/marketing communication and advertising strategy
  • Drive the development of new marketing communication and advertising strategy for products and programmes as well as the creation of new alternative offline revenue streams
  • Regularly assessing performance of existing programs/solutions and finding new methods for increasing yield
  • Liaising with product marketing teams to identify marketing opportunities
  • Working with creative to create marketing strategy roadmap for brands that meets new revenue targets
  • Developing successful market proposition, pricing and go-to-market strategies for these new commercial products/program
  • Creating all relevant go-to-market collateral and communication programs to support new product/program launches
  • Responsibility for key process improvement projects as agreed with Account Director (e.g. Creative briefing process, financial tracking etc)
  • Ensure account and project management are continually aligned
  • Provide timely and consistent communication to account director and team about project status, profitability and people
  • Develop strong relationships with all other parts of the business and raise profile within the agency
  • Provide team with broader industry knowledge and specialism
  • Collaborative partnerships with Project management team
  • Identify continuously client's needs and establish/present initial strategy alternatives accordingly
  • Carry out shared values faithfully and play as a role model for junior members
  • Present clear instructions, guidelines and prompt review to junior members
  • Develop new clients and competition PT; support to create opportunity for competition PT
  • In-charge of financial performance (P&L target) management; in charge of managing client's billing and profit targets, and closely observe client's financial security and report results
  • Active participation in monthly team finance meetings in partnership with budget controller
Qualifications
  • A diploma/Bachelor's degree in Marketing/Advertising/Communications
  • Strong project management skills and keen understanding of creative development process and budget control
  • Minimum 4 years of relevant experience in managing campaigns in an integrated agency environment handling B2B marketing/branding
  • Proven track record in growing accounts, winning new business/pitches
  • Strong understanding of how mobile is affecting the retail space and overall consumer journey
  • Experience in consumer electronics/FMCG/IT retail projects is preferred
  • Demonstrated proficiency in written and verbal communications skills in English
  • Dedication to clients and team colleagues
  • Ability to produce under pressure and management of timelines and production
  • Experience working in an integrated agency environment
Additional information
  • Generous leave entitlements, including birthday leave, rest day and family care leave.
  • Office closure for World Mental Health Day 10th October.
  • Additional Company closure for all 4 major festive Celebrations
  • Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
  • Life and personal accident insurance and group hospitalization and surgery.
  • A hybrid working schedule and with Friday disconnects.
  • Rest Relax & Recharge - office closure last week of December every year.
  • Phone Allowance
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