Customer Services

3 weeks ago

Shah Alam, Selangor, Malaysia Elitez Malaysia Full time

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Job Responsibilities
  • Handling pre-online booking enquiries, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Requirements
  • Candidate must possess at least a High School or equivalent level.
  • Required language(s): Korean and English.
  • Full Training Program will be provided for new hires even fresh graduates who are interested to start their career in customer service industry.
  • Each Shift consists of 9 working hours including 1-hour lunch break-time.
Benefits
  • 5 working days.
  • Medical Coverage.
  • Hospitalization Insurance (Inclusive coverage for your direct family member).
  • EPF & SOCSO will be provided.
  • VISA Application.
  • Attractive Annual Leave.
  • 3-minute walking distance to office – Shelter nearby LRT / KTM Station.
  • Dental Allowance.
Seniority Level

Entry level

Employment Type

Full-time

Industries

Human Resources

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