Supply Chain Applications Support Analyst, APAC

Onsite Location(s): Penang, MY

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

Purpose Statement

The Senior Supply Chain Analyst will manage post-go-live application support (PGLS) across APAC and contribute to the implementation of an integrated order and inventory management application. This role ensures operational stability, supports process harmonization, and drives execution of PGLS operations while leveraging Agile methodologies.

Key Responsibilities

1. Provide application support by resolving issues, managing escalations, and collaborating with users and vendors to ensure stability, performance, and timely resolution.
2. Analyze incident root causes and trends to identify recurring issues and provide actionable insights for preventative improvements.
3. Lead sprint planning, backlog management, and Agile practices to ensure efficient execution of PGLS operations while supporting integrated application initiatives.
4. Implement change requests and monitor application performance to maintain stability, continuity, and uninterrupted business operations.
5. Collaborate with stakeholders to gather, refine, and manage requirements, ensuring clarity and alignment while defining acceptance criteria.
6. Support go-live readiness, testing, and deployment activities for the integrated application by collaborating with cross-functional teams and external partners.
7. Create and maintain documentation of operational frameworks and application functionalities to ensure clarity, continuity, and effective utilization.
8. Monitor application performance and provide regular updates to stakeholders on system stability and operational metrics.

Key Qualifications

1. Bachelor's degree in Supply Chain Management, Business Administration, Information Systems, Computer Science, or a related field.
2. 5+ years of experience in application support, business process analysis, technical consulting, or implementation support.
3. Strong understanding of order-to-cash workflows, consignment operations, and supply chain processes.
4. Experience with Agile methodologies, including sprint planning and backlog management.
5. Familiarity with IT application project lifecycles and SAP/ERP systems in a supply chain context.
6. Technical expertise in data flow between SAP and applications, API integrations, and modular configurations.
7. Demonstrated ability to quickly learn and adapt to new applications, processes, and technologies.
8. Strong problem-solving, analytical thinking, communication, and organizational skills.
9. Experience in customer-facing roles with a focus on end-user satisfaction.
10. Ability to converse fluently in English.

Requisition ID: 600118

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you