Deputy Managing Director- Retail Operations

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time
Deputy Managing Director- Retail Operations

Oversee retail operations, driving business growth, efficiency, and market expansion while ensuring operational excellence. This role requires strategic leadership to optimize processes, enhance customer experience, and lead cross-functional teams toward achieving the company's long-term goals.

A leading global retail brand that has expanded its presence across Asia and Europe is seeking an experienced Deputy Managing Director to lead its expanded retail operations team in Malaysia and drive the business to new heights.

Description

  • Develop and implement operational strategies that drive business growth and efficiency.
  • Identify and execute opportunities for retail expansion and optimization to maintain competitive market positioning.
  • Lead initiatives for process improvement, cost efficiency, and resource allocation to maximize profitability.
  • Oversee the daily operations of retail outlets, ensuring seamless execution of business processes.
  • Enhance store performance through operational refinement, including inventory management, store design, and customer experience improvements.
  • Analyze market trends and consumer behaviours to identify new opportunities for growth. Develop and implement strategies to expand market share while optimizing current operations.
  • Collaborate with internal and external stakeholders to align business strategies and objectives.
  • Build strong relationships with key partners to support operational success and future growth initiatives.
  • Lead, mentor, and develop teams to foster a high-performance culture and drive organizational excellence.
  • Lead crisis response efforts, ensuring swift and effective decision-making to minimize operational impact.

Profile

Bachelor's degree in Business, Operations, or a related field.

At least 13 years of experience in retail operations, overseeing large-scale business functions.

Proven success in driving business expansion, operational efficiency, and store network growth.

Deep understanding of retail operations, customer experience enhancement, and market optimization.

Strong strategic mindset with the ability to identify and leverage growth opportunities.

Experienced in setting operational direction, improving processes, and scaling business operations.

Adept at fostering relationships with key stakeholders, partners, and internal teams.

Skilled in leading diverse teams, fostering a high-performance culture, and managing cross-functional operations.

Hands-on experience in tackling operational challenges and implementing risk mitigation strategies.

Strong analytical and problem-solving skills, with a results-driven approach to business management.

Job Offer

  • High-level impact and ownership opportunities in driving business strategies, expansion, and optimizing operations.
  • Exciting career growth and leadership role in an established retail brand.
  • A fast-paced and evolving retail environment where expertise in strategy and operations will be valued and recognized.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Eve Khor on +603 2302 4037.

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