Desktop Team Lead
4 weeks ago
Summary of the role
Desktop Team Lead is responsible for providing leadership support and direction of the daily activities of Desktop Support Team. The position oversees, delegates and participates in the diverse job tasks of the Desktop Support, including but not limited to, hardware and software, printers, projects and related IT equipment. The incumbent may also perform network and server related support for requests or projects as required in the support organization.
Responsibilities
• Lead and manage the daily operational service support and assist the respective Service Towers on the NEC Managed Services' outsourcing clients and customers' businesses
• Lead to analyze, diagnose and resolve account service issues
• Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account
• Ensure effective implementation and follow-up of Incident Management processes of customers
• Monitor and ensure the service delivery and Service Level Agreements meet the NEC's obligations
• Identify, implement and drive service improvements to enhance customer satisfaction
• Involve in Change Management and resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts
• Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers' businesses
• Any other ad-hoc duties as required or assigned
Requirements
• Bachelor Degree or Diploma in Computer Science or IT related studies
• Industry Certifications, such as A+, N+ and/or MCSE/CCNA, will be an added advantage
• At least 5 years of experience in a technical service and team lead's role
• Sound technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments
• Effective oral and written communication skills
• Strong organizational and interpersonal skills
• Good customer service and support attributes
• Independent and results-oriented
-
Desktop Engineer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeAbout the RoleWe are looking for a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and ensuring seamless service delivery.Responsibilities:Provide on-site and remote technical support to resolve user issues...
-
Desktop Technical Advisor
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeDesktop Support SpecialistAbout the JobWe are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing 3rd-level support and escalation point for Desktop Support competencies, ensuring timely resolution of technical issues.Your primary focus will be on assisting clients...
-
Desktop Application Packaging Engineer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeJob Overview:We are looking for a talented Desktop Application Packaging Engineer to join our team. As a Desktop Application Packaging Engineer, you will be responsible for creating, testing, and deploying software packages for distribution to user desktops.Key Responsibilities:Create, test, and deploy application packages using various...
-
Desktop Support Professional
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeAs a Desktop Support Professional, you will play a critical role in supporting employees with technical issues. The ideal candidate will have a background in information technology and excellent communication skills.About the Position:You will be responsible for troubleshooting technical issues, providing support for desktop and laptop services, and...
-
Desktop Support Engineer
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT Services Full timeSummary of the roleDesktop Engineer is responsible for providing on-site technical support for desktop and laptop, as well as basic troubleshooting of IT infrastructure related support.Responsibilities• Responsible for providing IT infrastructure related on-site support• Provide first level on-site support through the helpdesk system and coordinate with...
-
Cloud-Based Desktop Virtualization Expert
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeAbout the JobWe are seeking an experienced solutions architect to design, deploy, and manage enterprise-level virtual desktop infrastructure. This role requires strong technical leadership and expertise in VDI technologies.Key Responsibilities:Design, implement, and manage VDI solutions using Microsoft AVD, ensuring high availability, security, and...
-
Desktop Support Professional
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeDesktop Support RoleThis is a challenging and rewarding role for an experienced Desktop Support professional. As a member of our team, you will provide front-line End User Support for issues relating to Hardware, Software, Unified Communications, Printing, and Mobile Devices.Key responsibilities include:Providing face-to-face and remote support to...
-
Desktop Support Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeDesktop Technical SupportWe are seeking a highly skilled Desktop Support Technician to join our team.The successful candidate will be responsible for providing technical assistance to users in-person and remotely.You will travel to the client's location to deliver support and offer exposure to mining industry operations and related technology.The position...
-
Desktop Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeWe are seeking a skilled Desktop Support Engineer to provide technical support and troubleshooting for internal teams.Key Responsibilities:Manage IT support requests from usersPerform user onboarding and offboarding processesAnalyze complex problems and provide solutions, determining root causesMonitor client satisfaction (internal or external)The ideal...
-
Desktop Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeWe are looking for a highly skilled Desktop Architect to join our team. In this role, you will be responsible for providing technical analysis and assistance to resolve desktop/laptop/printer and application problems.Key ResponsibilitiesProvide technical analysis and assistance to resolve desktop/laptop/printer and application problems.Update, follow up, and...