Operations Supervisor

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia YIFU CATERING MANAGEMENT SDN. BHD. Full time

This job is all about ensuring our franchised stores run smoothly and meet quality standards. You might like this job because you'll train staff, boost sales, and solve problems to create a great customer experience

1. Store Operations Management
  • Responsible for the daily operational supervision of franchised stores under the brand, ensuring that stores comply with the company's standards for management and operations.
  • Conduct store inspections and guide stores to improve product quality, service attitude, and hygiene conditions (QSC management).
  • Identify and resolve issues in store operations, such as poor customer experience, inconsistent product quality, and product waste.
2. Store Operations and Marketing Implementation
  • Guide stores in sales analysis, optimize operational strategies, and increase average customer spending and repeat purchase rates.
  • Develop plans to improve revenue for assigned stores: participate in the entire process of planning, coordination, execution, and review.
  • Assist in the implementation of headquarters' brand marketing activities.
  • Conduct competitor research and analysis.
3. Staff Training and Team Management
  • Provide standardized training for new store employees to enhance service quality and operational efficiency.
  • Monitor the daily performance of store staff and provide training on service standards and operational procedures.
  • Identify issues in store management promptly and provide solutions.
Job Requirements
  • Malaysian, able to speak and write in Chinese is an advantage.
  • Minimum of 2 years of relevant work experience in the chain (F&B) industry. Candidates with experience in operating (milk tea), beverages, fast food, or coffee chain brands will be given priority.
  • Candidates with experience in franchise chain management are preferred, and familiarity with the entire process from store opening to daily operations is required.
  • Must have experience in store management, product standard implementation, team training, and marketing planning.
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