Sr. Specialist DDIT ISC CSOC Engineering

Job Description Summary

The Senior Specialist CSOC Engineering will be an integral part of the Novartis Cyber Security Operations Center (CSOC). The CSOC is an advanced global team passionate about the active defense against the most sophisticated cyber threats and attacks. By leveraging various tools and resources, the CSOC Engineer will help to proactively detect, investigate, and mitigate both emerging and persistent threats that pose a risk to Novartis' networks, systems, users, and applications.

The main objective of the CSOC Engineering is to design, develop, implement, and manage dataflow pipelines and integrate them with SIEM platforms such as Sentinel and Splunk. The Data onboarded to SIEM will be crucial for CSOC Analysts and the content development and SOAR Engineers to develop monitoring alerts and automation playbooks. Collaboration with internal and external stakeholders, including Novartis' internal teams, external vendors, and Product/Platform engineers, will be a crucial aspect of this role. The CSOC Engineer will work closely with Application owners to understand and integrate various data sources. This may involve utilizing services such as Cribl, Syslog NG, Azure Monitoring Agent, Universal Forwarder to list a few.

Furthermore, the CSOC Engineering Lead will work in close partnership with the CSOC stakeholders, including TDR, THR, Forensic, Content Development, and SOAR teams. Their expertise and collaboration will be instrumental in quickly resolving any data onboarding requests or resolving any issues with the detection rule on security tools such as SIEM, DLP, EDR. Overall, the CSOC Engineering role is pivotal in ensuring the proactive defense of Novartis' critical assets, systems, and infrastructure against the ever-evolving landscape of cyber threats.

Job Description

MAJOR ACCOUNTABILITIES
In addition to accountabilities listed above in Job Purpose:

1. Data Onboarding
   
   • Evaluate and onboard new data sources, performing data analysis for identifying anomalies and trends, and developing dashboards and visualizations for data reporting.
   
   • Collaborate with CSOC engineers, Threat Hunters, and CSOC Analysts to gather requirements and develop solutions.
   
   • Troubleshoot and provide support for onboarding issues with platforms like Sentinel, Splunk, and Cribl.
   
   • Validate and ensure proper configuration and implementation of new logics with security system and application owners.
   
   • Perform data normalization, establish datasets, and develop data models.
   
   • Manage backlog of customer requests for onboarding new data sources.
   
   • Detect and resolve issues in various data sources, implementing health monitoring for data sources and feeds.
   
   • Identify opportunities for automation in data onboarding and proactively detect parsing/missing-data issues.
2. Content Development and Automation
   
   • Design and create security detection rules, alerts, and Use Cases utilizing platforms such as SIEM, DLP, EDR, and WAF.
   
   • Develop robust detection mechanisms to identify and respond to potential security threats across various security technologies.
   
   • Collaborate with cross-functional teams to understand risks and develop effective detection strategies that align with organizational security goals.
   
   • Regularly review and enhance existing detection rules and Use Cases to ensure their effectiveness and alignment with emerging threats and vulnerabilities.
   
   • Automate CSOC Engineering workload.

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

• Improving Data Onboarding processes.

• Evaluate and review the Data quality in SIEM.

• Timely delivery of defect-free onboarding services for CSOC.

• Identify technology and process gaps that affect CSOC services; propose solutions and make recommendations for continuous improvement.

PERSONAL CONSIDERATIONS
As the role is part of a global organization, willingness for required traveling and flexible work hours is important.

EDUCATION / EXPERIENCE

EDUCATION

• Essential:
o University working and thinking level, degree in business/technical/scientific area or comparable education/experience.

• Desirable:
o Advanced training/certification on Security tools like Splunk, Sentinel, XDR, DLP
o SANS certifications (for security analyst/SIEM)
o Cloud Security Engineering certification (Azure/AWS)
EXPERIENCE

• 4+ Years work experience.

• Effective communication skills.

• Good general security knowledge.

• Strong knowledge of security tools (DLP, XDR, SIEM, Firewalls).

• Experienced IT administration with broad and in-depth technical, analytical and conceptual skills.

• Experience in configuring Data collection Endpoints, connectors and parsers.

• Good knowledge of collectors/forwarder components, integrating Security tools using API, syslog, cloud etc.

• Experience in scripting and Automation for Security tools.

• Experience in Security Engineering tasks such as SIEM alert creation, SOAR playbook development.

• Experience in reporting to and communicating with senior level management (with and without IT background, with and without in-depth risk management background) on incident response topics.

• Exceptional interpersonal and collaborative skills, fostering effective communication and cooperation with diverse individuals and teams.

• Exceptional understanding and knowledge of general IT infrastructure technology and systems.

PRODUCT/MARKET/CUSTOMER KNOWLEDGE

• Good understanding of pharmaceutical industry. Good understanding and knowledge of business processes in a global pharmaceutical industry.

SKILLS/JOB RELATED KNOWLEDGE

• Firsthand experience of Security tools like Splunk, Sentinel, DLP, XDR.

• Direct experience managing Data ingestion pipeline through Cribl.

• Understanding of security systems (such as AV, IPS, Proxy, FWs).

• Security use-case design and development.

• Understanding of SOAR.

• Development experience in python (SDKs).

• An understanding of error messages and logs displayed by various software.

• Understanding of network protocols and topologies.

• Strong technical troubleshooting and analytical skills.

• A knowledge of the MITRE ATT&CK framework is beneficial.

• Excellent written and spoken English.

• Calm and logical approach.

NETWORKS

• High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity.

• Ability to manage competing priorities, and seeking consensus when stakeholders have different or even contradicting opinions.

OTHER

• Fluency (written and spoken) in English.

CORE COMPETENCIES

Leadership
Establishes clear direction and sets stretch objectives. Aligns and energizes Associates behind common objectives. Champions the Novartis Values and Behaviors. Rewards/encourages the right behaviors and corrects others.

• Establishes clear directives and objectives.

• Communicates positive expectations for others on the team.

• Integrates and applies learning to achieve business goals.

Customer/Quality Focus
Assigns highest priority to customer satisfaction. Listens to customer and creates solutions for unmet customer needs. Established effective relationships with customers and gains their trust and respect.

• Defines quality standards to ensure customer satisfaction.

• Creates and supports world-class quality standards to ensure customer satisfaction.

Fast, Action-Oriented
Is action-oriented and full of energy to face challenging situations. Is decisive, seizes opportunities and ensures fast implementation. Strives for simplicity and clarity. Avoids 'bureaucracy'.

• Alerts others to potential risks and opportunities.

• Keeps organizational processes simple and efficient.

• Takes acceptable/calculated risks by adopting new or unknown directions.

Results Driven
Can be relied upon to succeed targets successfully. Does better than the competition. Pushes self and others for results.

• Anticipates potential barriers to achievement of shared goals.

• Pushes self and others to see new ways of achieving results (e.g., better business model).

• Uses feasibility and ROI analyses to ensure results.

• Keeps pace with new developments in the industry.

Skills Desired

Communication, Cyber-Security Regulation, Cyber Threat Hunting, Cyber Threat Intelligence (Cti), Cyber Threat Management, Cyber Vulnerabilities, Decision Making Skills, Influencing Skills, Information Security Risk Management