Subject Matter Expert

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.

Responsibilities

• Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives.

• Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, take ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

• Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, offboarding, etc.).

• Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C).

• In team assigned, support appropriate process execution, servicing regulatory compliance / audit readiness.

• Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics.

• Collaborate with other P&C chapters to keep training materials and process documentation up to date.

• Lead project streams or small projects or initiatives within the respective area.

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are

In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.

You bring the following Experience:

• 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

• Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment.

• Ability to navigate complex HR Data structure.

• Strong knowledge in business solutions like Workday and its business processes.

• Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese).

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.