AGM UI/UX

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telekom Malaysia Full time

The job purpose of AGM of UI/UX is to lead human-centred design principles for the organization to create compelling experiences for users of TM/Unifi's digital products, with a focus on shaping the digital customer experience to maximize conversion and advocacy. This includes driving strategic recommendations from ideation, design, research and analysis and having exceptional design thinking thought leadership to enhance our digital engagement, interaction and presence.

KEY RESPONSIBILITIES

  • Drive cross-functional team to design and innovate digital customer experience (CX, UX) anchoring to the human-centered design principles by understanding the customer needs, product vision and technological feasibility.
  • Accountable for the delivery of the blueprint digital customer end-to-end journey for TM/Unifi digital solutions – user research, user-stories, storyboard, flow, wireframes, prototype, UIUX to enhance the customer experience, customer engagement and drive higher conversion rates.
  • Strategize the implementation of user behavioral research, usability test or any related user research methodologies to gain insights on user behaviors, identify design challenges, develop elegant solutions and justify design decisions eloquently for TM/Unifi digital solutions.
  • Review UIUX and related human-centered design elements improvement based on user feedback (VOC) - Kaizen, Design Iterations.
  • Accountable to incorporate best practices for human-centered design into TM/Unifi digital solutions and ultimately evangelize a more consistent and delightful user experience.
  • Identify new and improved innovation levers across soft elements (experience factors) and hard elements (process improvements) to elevate the experience of TM/Unifi digital solutions.
  • Drive cross-functional agile setup as Chapter Lead that coordinates the design process across the digital squads.
  • Provide mentorship and be the catalyst for talent development in human-centered design, design thinking, intuitive, lean UX and other related design fields.
  • The blueprint of digital customer end-to-end journey that will portray the company's brand in a positive, authentic way and ultimately to resonate well with today's modern, hyper-connected buyers.
  • High Value digital customer experience measured by NPS, CSAT and app rating.

CANDIDATE MUST HAVE

  • Master's or Bachelor's Degree in Science/Engineering/Design.
  • 8 Years related field with CX/UX/Design experience or exposure.

WE VALUE

  • Digital Experience: Over 8 years leading digital initiatives, specializing in experience design.
  • UX/UI Leadership: Proven success in managing UX design teams across diverse projects in both UX and UI.
  • Design Skills: Proficient in UX, UI, and interaction design, with knowledge of tools like Adobe Illustrator, Figma, and InVision.
  • User Testing: Experienced in usability testing and user testing practices.
  • Analytics: Familiar with web analytics tools, including Adobe Analytics and Google Analytics.
  • Digital Marketing Knowledge: Understands strategies for content publishing and SEO.

LOCATION

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Marketing, Design, and Customer Service

Industries: Telecommunications

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