Head of QA

2 weeks ago

Penang, Malaysia Link Compliance Full time

Our client is a global technology and manufacturing company that specializes in providing advanced electronic control solutions.

Job Responsibilities:

  1. Lead and manage the QA team, providing guidance, mentorship, and support.
  2. Develop and implement a comprehensive QA strategy aligned with company objectives.
  3. Continuously assess and improve QA processes and methodologies.
  4. Collaborate with cross-functional teams to enhance product quality and reliability.
  5. Develop quality inspection methods, documentation, and procedures for In-Process and Outgoing Quality Inspection pertaining to customer specifications and requirements.
  6. Allocate and guide Quality Teams' job functions for In-Process and Outgoing to achieve department KPI.
  7. Provide training to QA Technicians/Leaders/Inspectors based on Quality Inspection Documents prepared to ensure they understand the specifications and requirements with correct inspection methods.
  8. Monitor In-Process Quality and Outgoing Quality performance. When necessary, develop corrective action plans for quality improvement.
  9. Involve in First Article run products to ensure FA meets customer specifications and requirements.
  10. Qualify First Article products and prepare PPAP for FA submission.
  11. Utilize quality improvement tools and develop strategies in problem-solving and continuous improvement to resolve customer quality complaints or online quality issues with the internal team.
  12. Deal with customers and resolve quality issues pertaining to customer requirements.
  13. Coordinate 8D Report/CAPA per customer request on quality issues feedback by customer with the internal team and verify the effectiveness.
  14. Conduct process audits to ensure manufacturing processes/CAPA/improvement actions are effectively implemented, maintained, and comply with manufacturing procedures.
  15. Handle customer audits.
  16. Coordinate purge for non-conformance materials or parts.
  17. Involve in determining the disposition of non-conforming material on MRB.
  18. Coordinate sorting activities in-house or at customer sites when necessary.
  19. Any other duties as assigned by management.

Job Requirements:

  1. Candidate must possess at least a Diploma, advanced/higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Engineering or equivalent.
  2. Minimum 2 years of work-related experience, preferably with an MNC.
  3. Required Skills: Supplier quality management, problem-solving, SPC, CAPA, supplier audit.
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