Platform Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

Join to apply for the Platform Engineer role at The Access Group

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

Reporting to the Cloud Engineering Platform Operations Manager, you will play a key role in supporting, maintaining and improving the infrastructure services we deliver to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala Lumpur, Malaysia.

The Platform Engineer is responsible for ensuring our services remain available, secure, cost-effective whilst performing to design. This role is required to administer, support, maintain our global infrastructure working autonomously and collaboratively with our local and global team members.

You will need to apply your knowledge of infrastructure, operating systems and virtualisation technologies to ensure best practice configuration, performance and security is maintained. You will need to be able to work under pressure during customer affecting incidents to quickly restore service or determine effective workarounds.

This is an ideal role for someone who has a solid foundation in Information Technology, a thirst for knowledge, a curious mind and a desire to do more with their skills. This role also carries a strong need for service and SLA orientated thinking with a customer first mentality, and cultural sensitivity.

Day-to-day, you will:

  • Take personal accountability for our products so that they remain available, secure, reliable and provide an excellent customer experience.
  • Work with application support teams to troubleshoot/resolve issues across the Access Hosting estate.
  • Ensure monitoring is in place and functioning across the environment.
  • Perform upgrades and patches where applicable across the infrastructure.
  • Effectively manage your assigned tickets with timely and clear updates.
  • Participate in high-pressure incident scenarios, balancing technical resolution with timely service restoration.
  • Carry out technical and operations standards and procedures, maintain and update technical documentation.
  • Communicate with key stakeholders on planned changes.

Key performance indicators:

  • Tickets handled
  • Tickets resolved
  • Service Requests

Your skills and experiences might also include:

  • Strong server, storage and networking infrastructure experience.
  • Troubleshooting and problem solving.
  • Utilise all tools available to resolve majority of issues at the first instance.
  • Ability to quickly learn new products.
  • Strong IP/Networking skills (Good understanding of TCP/IP and ISO Model, troubleshooting tools).
  • Provide Remote Desktop Services/Citrix installation and support.
  • MCSA / MCSE 2012 or newer / VCP in VMware v6 or v7 highly regarded.
  • Citrix and Virtualisation (including technologies such as NetScaler, Remote Desktop solutions, VMWare or Microsoft hypervisors).
  • Provide SSL certificate management.
  • Restoring VM's/databases from backups as required.
  • Ability to analyse network traffic (using tools such as Wireshark).
  • Hands-on experience with AWS, Azure, GCP highly regarded.
  • Good written and oral communication skills.
  • Proven track record in ability to work to agreed targets and SLAs.
  • Comfortable to rotate between 12 hours shift (8am-8pm/8pm-8am), require to be in the office and on-call from home.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Software Development and IT Services and IT Consulting
#J-18808-Ljbffr

  • Platform Engineer

    5 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    About Nintex: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • Platform Services Engineer

    1 hour ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    Company OverviewNintex is transforming the way people work with our innovative Process Platform. This platform enables organizations to accelerate their digital transformation journeys by efficiently managing, automating, and optimizing business processes. With over 10,000 customers worldwide, we're proud to be the global standard for process intelligence...

  • Platform Engineering Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dexian Asia Pacific Full time

    Dexian Asia Pacific is a leading provider of IT services and consulting solutions. We are seeking a Platform Engineering Specialist to join our team in hosting and platform delivery.Job Description:The role involves working in cross-functional global product teams to deliver solutions for multiple compute platforms including Windows, Linux, Storage, Backup,...

  • Engineering Director for Cloud Platforms

    2 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    TENTEN Partners is looking for an experienced Engineering Director for Cloud Platforms to lead our backend development initiatives in Kuala Lumpur.About the RoleThis exciting opportunity involves:Guiding a high-performing engineering team.Developing scalable, secure backend solutions using Java & Spring Boot.Driving best practices in software development,...

  • DevOps Platform Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    About Nintex:At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Engineer (Platform Engineering)

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sportserve Full time

    Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the world-renowned sports betting company and...

  • Principle Cloud Platform Engineer

    5 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Rotate Full time

    Our VisionAt Rotate, we are revolutionising the air cargo industry through data-driven consulting and the development of innovative SaaS products. Our mission is to empower industry professionals to transform data into actionable insights, driving more effective commercial and strategic decision-making.With offices in the Netherlands and Malaysia, our team...

  • Technical Platform Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sportserve Full time

    Company OverviewSportserve is a leading sports betting company that operates on a global scale, employing over 2,000 people worldwide. Our diverse and international culture fosters a sense of community and collaboration, allowing us to deliver exceptional sports betting experiences for our users.Job DescriptionWe are seeking a skilled Engineer to join our...

  • Platform Engineer- Integration Hub

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    Platform Engineer- Integration HubAbout Nintex:At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex...

  • Cloud Platform Engineer Job

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ministry of Community and Social Services Full time

    Cyber Security SpecialistF-Secure is a leading cyber security company, committed to protecting people online. We value individuality, inclusivity, and diversity, driving innovation and growth. Our collaborative environment encourages open communication and constructive feedback.Job RequirementsWe are seeking a skilled Cyber Security Specialist (Python & AWS)...

  • Head of Platform Development

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Try Thrivecart Full time

    OverviewTry Thrivecart is a fast-growing e-commerce platform that enables businesses to generate sales through its powerful cart and checkout functionality. With a user base of over 50,000 people worldwide, we are committed to delivering innovative solutions that meet the evolving needs of our customers. Job SummaryWe are seeking an experienced Head of...

  • Safety Design Engineer

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gasoil Pte Ltd Full time

    We are seeking a skilled Safety Design Engineer - Offshore Platforms to join our team at Gasoil Pte Ltd. As a key member of our engineering department, you will play a crucial role in ensuring the safety and integrity of offshore structures and facilities.The ideal candidate will have a strong background in safety engineering and design, with experience...

  • AI Platform Development Director

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    Company OverviewTENTEN Partners is a leading provider of innovative AI solutions to global banks and financial institutions. We are committed to delivering cutting-edge technology that supports the entire institution.SalaryThe salary for this position will be competitive and commensurate with experience.Job DescriptionWe are seeking an experienced AI...

  • Product Visionary

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time

    Company OverviewActabl is a cutting-edge hospitality operations platform focused on revolutionizing the engineering associate experience.Job SummaryWe are seeking an ambitious Senior Product Owner to work closely with our elite and independent scrum team, pushing the boundaries of hospitality technology.

  • ServiceNow Platform Specialist

    1 hour ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    About the PositionThis is an exciting opportunity for a seasoned ServiceNow software engineer to join Swift's Technology Platform team. As part of the company's rapid expansion of its ServiceNow implementation, you will have the chance to shape the platform's future and contribute to its growth.The ideal candidate will possess a deep understanding of the...

  • Cloud Platform Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    Nintex at a Glance:We are a global standard for process intelligence and automation, trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys.As a Salesforce Developer, you will...

  • AWS Azure Platform Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    As an AWS Azure Platform Specialist at Standard Chartered, you'll be responsible for designing, developing, documenting, delivering, and supporting AWS/Azure IaaS and PaaS services. You'll work closely with cross-functional teams to support business objectives and ensure the continual commercial and risk benefits are availed for the organisation.About the...

  • Data Platform Developer

    1 hour ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Rotate Full time

    What We OfferWe offer a competitive compensation package and excellent benefits. As a Principal Cloud Platform Engineer at Rotate, you will have the opportunity to work on exciting projects, collaborate with talented colleagues, and contribute to the growth and success of our company.Your Career AmbitionsWe believe in tailoring your development and career...

  • Senior Software Professional for Developer Platform

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Salt Full time

    Company OverviewSalt Federal Territory of Kuala Lumpur is a key player in the digital marketplace industry.We're committed to delivering exceptional solutions that exceed our clients' expectations.Job DescriptionThis Senior Software Engineer position is responsible for building and enhancing an internal developer platform using Kubernetes and cloud-native...

  • Automated Test Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    Nintex: Transforming the Way People Work:We're a global leader in process intelligence and automation, trusted by over 10,000 organizations worldwide.Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on our platform to accelerate their digital transformation journeys.We improve lives through the technology we build, fostering a...