store general manager

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Full time
STORE GENERAL MANAGER - LUXURY BRAND DEPARTMENT STORE (REF: GA)

Your future employer is a leading luxury brand retailer in Kuala Lumpur, Malaysia that providing latest fashion trends, home convenience wares, hottest sales and promotions and the greatest shopping experience.

Roles and Responsibilities

  • Store Operations & Compliance: Assist the Managing Director in managing the store's daily operations, ensuring efficiency, adherence to SOPs, and compliance with company policies and procedures.
  • Sales & KPI Achievement: Drive monthly and annual sales, inventory, and other key store performance indicators (KPIs), ensuring targets are met or exceeded.
  • Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.
  • Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards.
  • Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.
  • Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
  • Luxury Brand Expertise: Maintain the store's premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.

Requirements

  • Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.
  • Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role.
  • Proven track record in managing luxury brands in an international retail environment.
  • Strong leadership skills with a professional and presentable image.
  • Excellent interpersonal and communication skills, capable of working effectively across all levels of staff.
  • Ability to work under pressure, manage multiple priorities, and meet deadlines.
  • Expertise in handling high-end clientele and managing complex customer service situations.

Additional Information

Working Hours: Shift schedule, work for 8.5 hours per day (including breaktime).

If you're interested in this position, click "APPLY NOW". Thank you for your application. For those who shortlisted will be contacted. Stay tuned

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