Assistant Manager, Business Processing

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

Job Description - Assistant Manager, Business Processing (Group Insurance - Employee Benefit Operation) (25000086)

Job Number:

25000086

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as an Assistant Manager, Business Processing for the Group Insurance team.

Job Purpose

This position reports to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory functions, and innovate the business unit's progression.

The Role:
  • Oversee the issuance of policy contracts, endorsements, and policy adjustments, including member movements.
  • Ensure timely issuance of tax invoices, endorsement schedules, and medical cards.
  • Accurately compute premiums and process experience refunds.
  • Address employee benefits-related inquiries from clients and intermediaries via phone or email.
  • Maintain accurate records and ensure proper documentation for all transactions.
  • Provide guidance and supervisory support to junior staff, ensuring high standards of service excellence.
  • Participate in User Acceptance Testing (UAT) to support system changes and deployments.
  • Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
  • Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
  • Highlight any potential concerns/risks and proactively share best risk management practices.
  • Other responsibilities as entailed.
The Person:
  • A Bachelor's degree from a recognized institution.
  • Minimum of 5 years of relevant experience, preferably specializing in Group Insurance administration or business processing.
  • Experience in a supervisory role is an added advantage.
  • Strong time management, analytical, and organizational skills, with a meticulous and proactive approach to work.
  • Results-driven, task-oriented, and a strong team player.
  • Proficient in mathematics and possesses excellent communication skills.
  • Advanced proficiency in Microsoft Excel, with the ability to perform significant data sorting and manipulation.
  • Competent in other Microsoft Office applications (e.g., Word, PowerPoint, Outlook).
  • A motivational leader who can drive innovation within the business unit.
  • Independent and capable of performing effectively under pressure with minimal supervision.
  • High level of integrity, takes accountability for work, and has a good attitude towards teamwork.
  • Takes initiative to improve the current state of things and is adaptable to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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