Salesforce & Siebel CRM Application Support Services

3 days ago


Bayan Lepas, Penang, Malaysia Tata Consultancy Services Full time

3 days ago Be among the first 25 applicants

Direct message the job poster from Tata Consultancy Services

Talent Acquisition | Human Resource Executive | Tata Consultancy Service

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Salesforce & Siebel CRM Application Support Services

Desired Competencies (Technical/Behavioral Competency)Must-Have

Education Requirements & Experience:

  1. Honors Degree in IT/Business Information Systems/Data Analytics
  2. Minimum 2 years' experience supporting CRM applications such as Salesforce, Oracle Siebel, Microsoft CRM Dynamics, SAP.
  3. User-level experience with Microsoft tools
  4. Software testing experience
  5. Experience with Salesforce Lightning and Einstein Reports
  6. Excellent verbal and written communication skills and interpersonal skills
  7. Ability to work effectively and collaboratively with internal and external stakeholder groups.
  8. Ability to work independently or as part of a team in a fast-paced multi-project environment globally.
  9. Ability to effectively manage multiple assignments and priorities.
  10. Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally.
  11. Self-driven and goal-oriented to provide project deliverables on schedule

Support:

  1. Provide superior user support for Salesforce and Siebel CRM applications, including Pricing, Opportunity Management and Quoting.
  2. Provide user access, system administrative tasks, application functionality and data clean-up initiatives.
  3. Participate in cross functional initiatives to improve and develop current work practices.
  4. Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application.
  5. Communicate with the business organization on the scheduling and implementation of maintenance and enhancements to the system.
  6. Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills.
  7. Create and maintain user documentation current with changes.

Thank you for your interest in applying for position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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