Lead Product Manager

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia StashAway Full time

At StashAway, we're revolutionizing wealth management to make investing simple, transparent, and accessible. As a Lead Product Manager, you will own and elevate our deposit, transfer and withdrawal experiences, driving innovation to deliver seamless, secure, and delightful journeys for clients across multiple regions.

This role is not just about building great products; it's about redefining how people interact with their wealth. You'll own the strategy and implementation of one of the most critical areas of our platform, ensuring every transaction feels effortless while pushing the boundaries of what wealth management can offer.

Responsibilities
  • Own Payments at Scale: Lead the end-to-end strategy for transforming StashAway's payment systems and customer-facing experience, ensuring seamless, secure, and scalable solutions for deposits, transfers and withdrawals across all our markets.
  • Redefine Client Journeys: Design and launch innovative experiences that make complex financial processes intuitive and rewarding.
  • Bridge Business and Technology: Collaborate deeply with engineers, designers, and department stakeholders to transform technical possibilities into impactful client solutions. This involves driving our payment squad, supporting strategies across other squads, as well as being able to deep dive in the details with the preparation of well-formed product development requirements and leading implementation processes.
  • Drive Cross-Regional Excellence: Align product strategy with diverse client needs across multiple geographies, ensuring we deliver exceptional value everywhere we operate.
  • Mentor junior product managers, living our core values day in and day out to set examples for other members of the team.
Requirements
  • Payments Expert: You bring experience in payments, with a strong preference for expertise in banking integrations or similar areas.
  • Experienced Leader: While we're flexible on years of experience, candidates with 7+ years in product management have typically excelled in similar roles at this level.
  • Exceptional Communicator: You effortlessly bridge the gap between technical and non-technical audiences, provide clear and actionable feedback, and confidently engage with stakeholders at all levels, including senior leadership.
  • Collaborative and Resilient: You thrive in tackling multi-domain challenges, staying composed under pressure, and fostering transparency and collaboration within teams.
  • Innovative Mindset: You have a passion for exploring emerging technologies and leveraging them to exceed customer expectations and push the boundaries of product innovation.
  • Comfortable with Ambiguity: You excel at navigating uncertainty, breaking down complex problems, and rallying teams around clear priorities and outcomes.
  • Passionate About Investing: A deep interest in wealth management and investing drives your commitment to improving client experiences.
  • Proven Mentor and Manager: You've successfully coached or managed Product Managers, fostering their growth and aligning team efforts with business goals.
What success looks like
  • Customer satisfaction: preventing and reduction of deposit, transfer and withdrawal related issues stemming from customers.
  • Commercial success: driving an increase in payment success rates and reducing payment related operational costs.
  • Operational efficiency: in line with targets, constantly aiming to reduce processing time and achieving error free transactions across systems.
  • Strategic impact: successfully delivering strategic product initiatives that are aligned with business objectives, driving measurable impact on user engagement and revenue.
BenefitsEmployee financial and physical well-being
  • Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
  • Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance (conditions apply).
  • Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
Flexible work arrangements and policies
  • Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
  • Personal work equipment budget: It's important that you have a workstation that's optimal for you wherever you are.
Learning and development opportunities
  • You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.
Team bonding budget and initiatives
  • Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
  • Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing

Industries

IT Services and IT Consulting

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