Manager, Customer Insights and Engagement
2 weeks ago
Minimum Qualifications:
- Certifications in customer experience management, data analytics, or project management are a plus
- 8 - 10 years of experience in customer insights, engagement, or related roles, with at least 3 years in a managerial role
Areas of Experience
Leadership and Team Management, Analytical Skills, Strategic Thinking, Customer-Centric Approach, Continuous Improvement, Project Management
Personality Traits
Strategic Thinker, Customer-Centric Mindset, Collaborative Leader, Analytical and Detail-Oriented, Problem Solver, Adaptable and Resilient, Effective Communicator, Results-Driven, Accountable
Responsibilities:
Leadership & Team Management- Lead the Customer Insights & Engagement (CIE) team, fostering collaboration, innovation, and accountability. Provide mentorship to drive a high-performance, results-driven culture with integrity.
- Manage the full CSI/NPS cycle, ensuring accurate data collection, analysis, and reporting.
- Develop insights to guide decision-making and enhance customer experience. Work with MAG Business Units to integrate CSI/NPS findings into strategy and operations.
- Analyze customer data to identify trends, measure performance, and improve service processes.
- Create clear reports and dashboards, proactively addressing issues to boost customer retention and satisfaction.
- Oversee the MAG Survey Hub, ensuring efficient survey processes aligned with organizational goals.
- Work with Business Units and Business Pillars to design tailored Customer Experience Survey programs.
- Provide real-time reports with actionable insights.
- Plan and execute engagement programs like Mystery Shopper, Focus Groups, and Customer Week.
- Promote CSI/NPS awareness through roadshows and direct engagement with customers and Business Units.
- Gather insights and provide actionable recommendations.
- Drive process optimization and automation to improve efficiency.
- Develop strategic plans aligned with customer satisfaction goals.
- Use predictive analytics to anticipate customer behaviour and address concerns proactively.
- Foster a positive work culture aligned with Corporate Culture Pillars and beliefs.
- Support ad-hoc projects and assist cross-functional teams within the Quality Assurance Department, Group Customer Experience, and beyond.
-
Customer Insights Director
2 weeks ago
Klang, Selangor, Malaysia Malaysia Aviation Group Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Insights Director to lead our Customer Insights & Engagement (CIE) team. The successful candidate will be responsible for driving customer satisfaction goals, fostering collaboration, innovation, and accountability within the team.
-
Data-Driven Customer Engagement Lead
2 weeks ago
Klang, Selangor, Malaysia Malaysia Aviation Group Full timeSkills and QualificationsOur ideal candidate will possess certifications in customer experience management, data analytics, or project management, as well as 8-10 years of experience in customer insights, engagement, or related roles, with at least 3 years in a managerial position. Leadership and team management skills, analytical skills, strategic thinking,...
-
Customer Engagement Executive
2 weeks ago
Klang, Selangor, Malaysia RHB Banking Group Full timeCustomer Engagement Executive:We are looking for a Customer Engagement Executive to join our sales team. As a key member of our team, you will be responsible for engaging with customers, identifying sales opportunities, and driving revenue growth.Key Responsibilities:Customer Engagement and Relationship BuildingSales Opportunity Identification and...
-
Retail Insights Manager
2 days ago
Klang, Selangor, Malaysia beBee Careers Full timeJob OverviewThis role focuses on providing retail measurement insights and analysis to clients in the Asia Pacific region. The ideal candidate will have a strong background in analytics and market research, with excellent analytical and communication skills.Main Responsibilities:Deliver high-quality retail measurement insights to clients in the APAC...
-
Customer Engagement Manager
5 days ago
Klang, Selangor, Malaysia beBee Careers Full timeAbout the PositionWe are looking for a customer engagement manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with customers, identifying and developing new business opportunities, and collaborating with our R&D and marketing teams to tailor solutions for clients.Key ResponsibilitiesBuild and...
-
Advertising and Brand Engagement Manager
2 weeks ago
Klang, Selangor, Malaysia BIG Pharmacy Healthcare Sdn Bhd Full timeRole OverviewThe Digital Marketing Executive role at BIG Pharmacy Healthcare Sdn Bhd involves developing and executing paid media campaigns to drive customer engagement and brand growth.Main AccountabilitiesDeveloping and executing paid media campaigns to meet business goals and marketing objectives.Managing in-house marketing and social media campaigns to...
-
Regional Analytics and Insights Director
2 weeks ago
Klang, Selangor, Malaysia NielsenIQ Full timeKey ResponsibilitiesThis Senior Retail Insights Manager will be responsible for delivering retail measurement insights and analysis to clients around Asia Pacific.Main responsibilities include:Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global clientTo help drive positive Net Promoter...
-
Customer Engagement Specialist
3 days ago
Klang, Selangor, Malaysia beBee Careers Full time**Job Overview:**We are looking for a Customer Engagement Specialist to join our team. The successful candidate will be responsible for building and maintaining relationships with customers, responding to their queries, and providing product information.Main Responsibilities:To respond to customer inquiries in a prompt and professional manner.To provide...
-
Strategic Customer Insights Specialist
2 weeks ago
Klang, Selangor, Malaysia Malaysia Aviation Group Full timeBenefits and PerksThe Strategic Customer Insights Specialist will enjoy a positive work culture aligned with Corporate Culture Pillars and beliefs. Additional responsibilities may include supporting ad-hoc projects and assisting cross-functional teams within the Quality Assurance Department, Group Customer Experience, and beyond.
-
Online Engagement Coordinator
5 days ago
Klang, Selangor, Malaysia beBee Careers Full timeRole Overview:The Online Engagement Coordinator is responsible for developing and executing digital marketing strategies that drive business growth and enhance customer engagement.Key Responsibilities:Develop and execute social media strategies to enhance brand presence across platforms such as Facebook, Instagram, Twitter, LinkedIn, and automotive-specific...