E-commerce Manager

At ORA Group, we're shaping the future of wellness and skincare through bold brands that challenge the status quo. Our portfolio includes Modern Molecules (advanced anti-aging skincare), OVA (women's health), and &sons (men's health). We're growing fast and looking for driven individuals ready to scale with us across global markets.

Role Overview:

We're looking for a strategic and results-driven E-Commerce Manager to lead and optimize our online sales channels across all ORA Group brands. This role is critical in driving revenue growth, enhancing customer experience, and scaling our e-commerce operations globally.

You'll work closely with the marketing, growth, product, and operations teams to develop and execute e-commerce strategies that convert traffic into loyal customers while optimizing performance across DTC platforms and marketplace channels.

Key Responsibilities:

1. Develop and execute comprehensive e-commerce strategies to drive revenue, customer acquisition, and retention across ORA Group brands.
2. Identify new growth opportunities in online sales, including new markets, platforms, and strategic partnerships.
3. Manage and optimize DTC websites and marketplace channels (e.g., Shopee, Lazada, Tiktok) for maximum performance.

Website & Conversion Optimization:

1. Oversee the functionality, UX, and performance of e-commerce platforms to ensure a seamless customer journey.
2. Implement conversion rate optimization (CRO) strategies to improve AOV, CLV, and customer retention rates.
3. Collaborate with design, development, and content teams to continuously improve website performance and user experience.

Performance Marketing & Analytics:

1. Work closely with the marketing team to align paid media campaigns with e-commerce growth objectives.
2. Monitor and analyze key performance metrics (traffic, conversion rates, ROAS, CPA, etc.) to drive data-informed decisions.
3. Utilize tools like Google Analytics, Hotjar, and CRM systems to track customer behavior and optimize the e-commerce funnel.

Operations & Fulfillment:

1. Coordinate with supply chain and logistics teams to ensure efficient order processing and timely delivery.
2. Manage inventory levels, product listings, pricing strategies, and promotional activities across all e-commerce platforms.
3. Ensure compliance with e-commerce regulations, data privacy standards, and payment security protocols.
4. Collaborate cross-functionally with marketing, creative, product, growth, and customer support teams.
5. Lead and mentor junior team members as the e-commerce function scales across brands.
6. Foster a culture of continuous learning, innovation, and performance optimization.

What We're Looking For:

1. Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
2. 3-5 years of proven experience in e-commerce management, preferably within beauty, skincare, wellness, or consumer brands.
3. Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, etc.) and marketplace management.
4. Experience with performance marketing tools (Meta Ads, Google Ads) and analytics platforms (GA4, Hotjar, etc.).
5. Data-driven with strong analytical skills and a growth-oriented mindset.
6. Excellent project management, problem-solving, and communication skills.
7. Ability to thrive in a fast-paced, dynamic environment with a hands-on, entrepreneurial approach.
8. Strong copywriting skills with the ability to create engaging, persuasive content that drives conversions.

What We Offer:

1. Competitive salary with performance-based bonuses.
2. Opportunity to work across multiple high-growth brands within ORA Group.
3. A dynamic, inclusive, and collaborative work culture that values innovation and creativity.
4. Flexible working environment with opportunities for personal and professional growth.
5. The chance to shape the future of beauty, wellness, and lifestyle products on a global scale.

Mid-Senior level

Full-time

Sales and Business Development

Wellness and Fitness Services