Customer Experience Data Analyst

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

We are seeking a motivated and detail-oriented individual to join our team as an Executive, specializing in Customer Feedback/Experience Data Analyst. You will play a critical role in extracting insights from customer feedback data to drive strategic decision-making and improve customer satisfaction. You will be responsible for collecting, analyzing, and interpreting feedback data from various sources to provide actionable recommendations to enhance products, services, and customer experiences.

This position offers an exciting opportunity to contribute significantly to customer satisfaction and business success through data-driven insights while gaining valuable experience in data analysis and service transformation. If you are passionate about enhancing customer experiences and driving business results, we encourage you to apply for this role.

Responsibilities:

  • Gather customer feedback data from diverse sources such as surveys, social media, customer support tickets, and online reviews.
  • Clean, organize, and pre-process raw data to ensure accuracy and consistency for analysis.
  • Utilize statistical methods, data visualization techniques, and analytical tools to analyze customer feedback data and identify patterns, trends, and insights.
  • Segment customers based on their feedback attributes and behaviors to understand different customer segments' preferences and needs.
  • Perform sentiment analysis to gauge the overall sentiment of customers and identify areas of improvement or satisfaction.
  • Conduct root cause analysis to uncover the underlying reasons behind customer feedback, including identifying product issues, service gaps, or process inefficiencies.
  • Monitor key performance indicators (KPIs) related to customer feedback metrics and track performance over time.
  • Work with the Manager to create dashboards, reports, and presentations to communicate findings and insights to stakeholders, including bi-monthly management meetings.
  • Provide actionable recommendations based on data insights to improve products, services, and customer experiences.
  • Collaborate cross-functionally with teams such as product management, marketing, customer support, and sales to implement feedback-driven initiatives and improvements.

Requirements:

  • Bachelor's degree in a relevant field such as Statistics, Mathematics, Computer Science, Economics, or a related field.
  • Proven experience in data analysis, preferably in a customer feedback or customer experience role.
  • Fluency in Power BI and Excel.
  • Strong analytical skills with the ability to interpret complex data sets and extract actionable insights.
  • Excellent communication and presentation skills with the ability to translate technical findings into non-technical language for stakeholders.
  • Detail-oriented with a strong commitment to data accuracy and quality.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Knowledge of customer experience methodologies, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), is a plus.
  • Able to interact and work with people at all levels.
  • Able to be based in Wisma MahSing, Jalan Sungai Besi, KL.
#J-18808-Ljbffr

  • senior data analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CTOS Data Systems Full time

    We are Malaysia's leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, looking for dynamic, driven, and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C) is one of our fastest-growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.Job Summary:CTOS Data...

  • Customer Experience Insights Analyst

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    We are seeking a highly skilled and analytical individual to join TIME's group as an Executive, specializing in Customer Feedback/Experience Data Analyst. The ideal candidate will play a critical role in extracting insights from customer feedback data to drive strategic decision-making and improve customer satisfaction.The key responsibilities of this...

  • Quality Analyst for Customer Experience

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    About Us:Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, offering a wide range of products and services. We are committed to delivering exceptional customer experiences and building trust with our users.Job Summary:We are seeking an experienced Customer Service Quality Assurance Analyst to join our team. This role will be responsible...

  • Senior Requirements Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Data Flows Full time

    About the RoleData Flows is seeking an experienced Senior Requirements Analyst to join our team. As a key member of our project delivery team, you will be responsible for gathering business requirements, collaborating with stakeholders, and developing comprehensive project documentation.Key ResponsibilitiesGather and document business requirements through...

  • Data Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia 2X Full time

    Group Company: 2X MalaysiaDesignation: Data AnalystOffice Location: Kuala Lumpur (Office)Position description:The Data Analyst is responsible for gathering and analyzing data from a variety of sources to identify trends in market performance, customer behavior, and the effectiveness of marketing campaigns. This involves using statistical tools and methods to...

  • Business Intelligence Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CTOS Data Systems Full time

    About UsCTOS Data Systems is Malaysia's leading Credit Reporting Agency, expanding aggressively in the business market.We are seeking a skilled Data Analyst/Manager to join our team in KL, Malaysia. The ideal candidate will be responsible for utilizing credit bureau and other relevant data to create proposition solutions for banks and non-banks on retail and...

  • Data and Financial Analyst

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIMS Data Centre Full time

    About the RoleWe are seeking a highly skilled Finance Data and Administration Specialist to join our team at AIMS Data Centre. In this role, you will be responsible for managing financial data, analyzing trends, and providing administrative support to the finance department.Responsibilities• Analyze financial data to identify trends and areas for...

  • Data Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full time

    Company DescriptionAbout SEEKSEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology...

  • Data Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alpha Wide Trading Full time

    We are seeking a Data Analyst to join our team, focusing on researching and analyzing data from various e-commerce platforms. The ideal candidate will have a strong analytical mindset, proficiency in data manipulation and interpretation, and a keen interest in e-commerce trends and consumer behavior.JOB RESPONSIBILITIES:Research and analyze market...

  • MIS Data Analyst

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Capillary Technologies Full time

    Job Title: Senior MIS Data AnalystLocation: Remote (with occasional travel to our office)Job Type: Full-timeAbout Us:Capillary Technologies is a global leader in customer engagement platforms. We are looking for a highly skilled Senior MIS Data Analyst to join our team. In this role, you will be responsible for automating and maintaining reports, analyzing...

  • Data Insights Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Flagright Data Technologies GmbH Full time

    About UsFlagright Data Technologies GmbH is a leading fintech company dedicated to preventing financial crimes and promoting transparency in the global economy.Job Title: Product Operations AnalystThis role is responsible for driving business growth by analyzing complex data sets, developing strategies, and implementing process improvements that enhance...

  • Data Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Full time

    Direct message the job poster from WiproCandidates residing only in South East Asia region DM me | #Hiring @ WiproKey Responsibilities:Collaborate with data analyst, business stakeholders and client to gather and understand the requirement.Contribute to the developments in DATAIKU environment to apply data integration with given logic to fulfill Bank...

  • Senior Business Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full time

    About the PositionAs a Senior Data Analyst at SEEK, you'll be responsible for developing structured frameworks for measuring product health, identifying and resolving issues, risks, and dependencies effectively.You'll collaborate with data and product teams to ensure data availability meets business objectives and requirements. Your goal will be to help our...

  • Data Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time

    Job Title: Data AnalystJob Summary: We are looking for a skilled Data Analyst to join our team. The ideal candidate will have a strong background in data analysis, statistical modeling, and machine learning, with the ability to drive projects to completion.Responsibilities:Data Analysis & Insights: Analyze large datasets to derive actionable insights that...

  • Data Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Data AnalystLocation: Digital Hub Kuala LumpurCompany: BASFJob Type: PermanentJob ID: 117540About Us: Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.Role Overview: The Business Process Analytics & Modelling Team enhances...

  • Data Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaData Analyst - SG Business IntelligenceJoin to apply for the role at ShopeeJob ResponsibilitiesPartner with business teams (Business Development, Marketing & Operations) to provide insights to support data-driven decision making strategy.Provide solid technical support on automation and business...

  • Customer Experience Analyst

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

  • Market Intelligence Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bitget Full time

    About the RoleWe are seeking an exceptional researcher to join our team at Bitget Kuala Lumpur as a Customer Service Research Analyst. As a key member of our customer service team, you will play a vital role in analyzing customer service trends and best practices in the cryptocurrency industry.The successful candidate will be responsible for benchmarking...

  • Technical Business Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Data Flows Full time

    JOB DESCRIPTIONWe are looking for a Business Analyst with 2 years of experience in gathering requirements, stakeholder communication, project planning, teamwork, testing, client interaction, and creating clear, structured documentation.REQUIREMENT GATHERING & ANALYSISCollaborate with stakeholders to understand business goals, processes, and needs.Act as the...

  • Pricing Data Analyst

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Reinsurance Group Of America, Incorporated Full time

    Data Analyst Job Description:Are you a detail-oriented data analyst with a passion for solving complex problems? Do you enjoy working with large data sets and developing creative solutions to drive business growth? If so, we want to hear from you! As a Data Analyst at RGA, you will play a critical role in supporting our pricing R&D team by analyzing data,...