Incident Manager

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Responsibilities

  • Incident Management: Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability.
  • Troubleshooting: The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager.
  • Networking Knowledge: A solid grasp of networking concepts helps in diagnosing issues and understanding how systems communicate.
  • Programming Skills: Proficiency in programming languages (such as .NET or Java) is important for reviewing ideas/solutions, automation, and developing tools.
  • Monitoring and Observability: Skills in using monitoring tools (like App D, Azure App Insights, EAGLE, Grafana) to track system performance and detect anomalies are essential.
  • Security Awareness: Understanding security best practices helps ensure that reliability solutions do not compromise system security.
  • Collaboration and Communication: Strong interpersonal skills are necessary for working effectively with development, Network, Firewall, and Release operations teams.
  • Windows/Linux/Unix Proficiency: Understanding of Windows, Linux, or Unix systems is fundamental, as many applications run on these platforms.
  • Cloud Computing: Familiarity with cloud services (like AWS, Azure, or Google Cloud) is crucial, given the prevalence of cloud-based architectures.
  • CI/CD Practices: Understanding Continuous Integration and Continuous Deployment (CI/CD) pipelines is vital for managing software releases and ensuring reliability.
  • Capacity Planning: Skills in forecasting system needs and scaling resources accordingly are important for maintaining performance.
  • Must have: Incident Manager experience in handling Production Major Incident calls and RCA problem management.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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