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Service Engineer
4 weeks ago
- Responsible for the maintenance and correction of products that have been sold
- Provide onsite corrective and preventive maintenance as well as other after-sales technical support solutions
- Interact with customers to provide information and procedures to address the inquiries, concerns, and requests to their products and services
- Work outside of the company premises and must be able to work without any direct supervision
- Regular travel is frequent as need to handle in-house or off-site maintenance jobs
- Excellent analytical and problem-solving skills must be possessed by all service engineers
- Must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products being purchased
- Must have excellent communication skills both written and verbal to relay the problem and solution to customers and management
Responsibilities:
- Responds to customer complaints
- Evaluates and resolves problems of the customer
- Assists in installing the equipment
- Analyses, inspects, and reviews findings to determine the solution to the problem that the customer demands
- Offers customer training for the product
- Repairs, tests, and maintains equipment
- Monitors performance of the product
- Provides customers with regular reports and feedback on their service requests
- Develops and maintains relations with customers
- Makes recommendations to maintenance technicians
- Offers feedback on product development, features, and functions to our supplier/principals
- Candidate must have good communication skills, problem-solving skills, analytical, leadership & positive attitude
- Must be able to work independently
- Required to work overtime, on-call and on weekends or public holidays as needed
Education Background:
- Professional Diploma or Degree in Mechatronics / Electrical & Electronics Engineering or equivalent
Working Experience:
- Have at least 1-2 years of related working experience in the engineering field