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Senior Business Analyst
1 month ago
What makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…
Role Purpose
DHL Express Global Head Office has an opening for a Senior Business Analyst. The key purpose of this role is to specify the scope/project(s) to ensure a sound understanding of business requirements, specify appropriate business solutions, and assess the impacts of change on the current business environment. Business solutions include business processes (manual or automated), associated performance measures, business rules, governance, standards, and technology, including IT systems.
The Global Data Quality & Governance team is committed to leading the cross-functional alignment of DHL Express's data convergence and governance to enable DHL Express to drive globally consistent quality and a better cost position for itself and its customers. They aim to do this by leading the development of tools that measure data quality and completeness, ensuring data governance standards and processes are developed and adhered to, and ensuring that data convergence is in place to identify and sunset legacy data flows. The focus is good quality, complete data end-to-end to support business processes cross-functionally thereby reducing data debt.
- Drive close liaison and coordination with the Express functions (CS, ESS, Net Ops, Sales, Pricing, Products, IT) when defining the requirements and business solutions.
- Make recommendations to process owners and project managers and the different approval bodies (Investment Committees, Project Boards, Functional heads, etc.).
- Document & detail findings on a regular basis with the relevant content board, and support with recommendations.
- Lead functional teams in understanding new and amended business solutions.
- Provide expertise in specific areas of the business that have particular cross-functional relevance Functional process owners, business analysts and subject matter experts, and IT architects, project managers, and system owners.
- Identify issues, problems, opportunities, and benefits of the projects and ensure cost/benefit analyses are carried out by Project Managers.
- Align with functional experts in designing appropriate systems, implementing desired to-be processes, and meeting the agreed project deliverables and goals.
- Specify business solutions and assess the impacts on the organization of a proposed solution, gaining buy-in and agreement to the solution.
- Work across the organization to ensure the required level of understanding in order to introduce the change expected with a given business solution.
- Ensure that the proposals delivered by IT and other suppliers as part of the design are understood, meet the needs of the business requirements, and are explained to the user community.
- Support the preparation and execution of a structured test approach and the timely testing (from the business perspective) of delivered solutions.
- Monitor and analyze newly implemented solutions to ensure delivery of the expected solution and associated benefits.
- Work with the project and program managers to plan the delivery of a business solution, identifying dependencies, issues, and strategies/resolutions for risk mitigation.
- Lead and coordinate analysis work streams/teams ensuring that the project manager is aware of progress and any divergence from the plan.
- Quality assurance of analysis deliverables produced by others.
- Resolution of day-to-day business issues requiring cross-functional coordination and insight.
- Project management of project(s) where appropriate.
- Minimum of 5-8 years experience in an analytical, project-orientated, or wider change management role.
- Well-developed analytical skills with related experience in the use of structured methodologies, modeling techniques, and tools and/or willingness to adopt new techniques.
- Highly motivated with an ability to manage varying workloads against timescales as well as small teams of analysts and subject matter experts.
- Practical experience in business process analysis, mapping, and implementing process change.
- Demonstrable experience in the analysis, design, and implementation of business and IT solutions.
- Good facilitation skills.
- Good communication skills (written and verbal) and strong written and spoken English.
- Understanding of the existing processes and solutions of DHL Express with strong business acumen.
- First Choice or equivalent continuous improvement methodology experience preferred.
- Willing to travel to other DHL Locations as required.
- Good understanding of project management processes and methods, preferably PRINCE 2.
- Excellent PC skills and IT aptitude including a working knowledge of Microsoft Office products and use of modelling tools.
- Experienced in liaising with senior managers within and outside agencies.
- Relevant certification (e.g. BABOK) preferred.
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