End User Support Manager

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time

Position: End User Manager

Experience: End User Experience

Roles and Responsibilities:
  • As a Microsoft 365 Manager, you will have the ability to directly impact successful business adoption of End User Service Technologies. Responsible for envisioning and developing the technical solutions that meet Company End User Computing needs, advising on business transformation with the aim of aligning people, processes, and technology while fostering a relationship with our business partners as a trusted advisor.
  • You will work in close collaboration with the M365 Product & Service Management team and IT operations.
  • You will provide technical thought leadership for EUS emerging products for the business. You are also required to ensure Service Support and Service Delivery processes are in place to meet business needs based on agreed Service Levels.
  • This position is a stakeholder-facing role and requires that you establish and manage expectations within the business and drive the IT teams to achieve those expectations to a high standard.
Required Skills:
  • Establish and maintain a globally deployed, supported and flexible Microsoft 365 infrastructure that includes Office 365, Enterprise Mobility & Security, Dynamic 365 & Power Platform and Azure Active Directory.
Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Other

Industries:

Information Services

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